The AirAsia X flight from Perth to Kuala Lumpur offers a surprisingly comfortable and efficient experience, especially for a low-cost carrier. The journey is filled with thoughtful touches and conveniences that elevate the overall experience.

Starting with the check-in process, is a breeze, particularly if you opt for online check-in. This savvy choice speeds up the process, allowing for a quick and easy bag drop at the airport. It’s a time-saver and reduces the usual pre-flight stress. Additionally, the AirAsia mobile app keeps you updated with real-time notifications. For instance, when there was a last-minute change in the boarding gate and when my luggage was loaded onto the aircraft, I received prompt alerts on my phone, which was incredibly handy.

Choosing (and paying $110) for a 'hot seat' on AirAsia X is a really smart move for those seeking extra legroom. These seats provide much-needed space for stretching out, although the tray tables here could be sturdier. Despite this minor drawback, the additional legroom is highly appreciated on a long flight.

One of the perks of the hot seat is Zone 1 boarding, allowing early access to the aircraft. This is a significant convenience, helping you settle in without the hustle and bustle of standard boarding.

The 'bid for an upgrade' feature, while not always successful, as in my case, adds an element of excitement to the pre-flight experience. It offers a chance for a more luxurious journey with a flatbed seat, appealing to those looking for extra comfort.

The in-flight experience is enhanced by the crew's friendly and welcoming demeanour. Service is efficient, with pre-ordered meals served first and a short wait for the meal trolley to return. The food and drink selection is diverse and reasonably priced.

However, one downside is the lack of Wi-Fi availability onboard. But this is somewhat mitigated by the availability of power points for charging devices (with Malaysian outlets) which is a thoughtful addition for travellers needing to stay connected.

The aircraft itself is modern and well-maintained, contributing to a comfortable and reassuring environment. Our flight departed on time, which is always a relief for travellers with connecting plans or tight schedules.

When I felt a bit cold during the flight, blankets were available to rent at a small cost. It's a small but significant comfort.

Overall, flying with AirAsia from Perth to Kuala Lumpur is a commendable experience. For a low-cost carrier, the service and amenities offered are impressive. The balance of affordability and comfort makes it a great choice for budget-conscious travellers. The airline's commitment to customer satisfaction is evident, and I would fly with them again.

Sandie West was NOT a guest of AirAsia X

JOIN: AirlineRatings.com YouTube Channel

GET: Accurate MH370 Information From AirlineRatings.com Newsletter

Airlineratings.com is packed with information about air travel and answers questions that many of us may have thought of, but didn’t know who to ask. Well, now you do!

Airlineratings.com was developed to provide everyone in the world with a one-stop shop for everything related to airlines, formed by a team of aviation editors, who have forensically researched nearly every airline in the world.

Our rating system is rated from one to seven stars on safety – with seven being the highest ranking. Within each airline, you will find the country of origin, airline code, booking URL and seat map information. The rating system takes into account a number of different factors related to audits from aviation’s governing bodies, lead associations as well as the airline’s own safety data. Every airline has a safety rating breakdown so you can see exactly how they rate.

Over 230 of the airlines on the site that carry 99 per cent of the world’s passengers have a product rating. Given that low-cost, regional and full-service carriers are so different we have constructed a different rating system for each which can be found within each airline.

Airlineratings.com has information on over 30 types of aircraft from the latest Boeing 787 to the A380 and smaller jets.

Best of all, there are simple answers to many of the quirky questions including:

• “What are all those noises after takeoff and before landing?”
• “Why do you have to put the window shades up for landing and takeoff?”
• “What is a winglet and what is it for?
• “Why is it so costly to fly short distances?”
• “How often is an aircraft maintained?
• “How strong is a wing?”
• “How do they test aircraft”
• “How often do plane tyres need to be replaced?”