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Latest Passenger Reviews
Worst airline ever. Even Lion Group is better. Rude and clueless staff. Avoid at all costs. You will need to be desperate to even book this airline. I wish they had -ve rating option
2 / 10
Realicé todas mis transacciones a través de la aplicación móvil. Este método me hizo sentir más cómodo en el aeropuerto. Como de todos modos no tenía equipaje, no me importaban cosas como la entrega de equipaje. El viaje también fue muy cómodo y agradable. Dijeron que sus delicias estaban deliciosas.
10 / 10
After the flight, my belongings were not lost and I was able to pick up my luggage quickly. They have a very organised working style in this regard.
10 / 10
If you ever fly with Hawaiian Airlines and experience any problems, make sure to record what the flight attendants say or get written confirmation. Their promises are just lies meant to calm you down, and once the flight is over, you’ll be left without any proper compensation. Don’t trust what they say, or you could end up in a situation like ours, where we feel deceived and treated unfairly. My family and I had a terrible experience on Flight HA459 from Honolulu to Seoul in October 2024. We paid $1800 per person for a one-way business class ticket, but my mother’s seat was broken—it was stuck in a partially reclined position and couldn’t be adjusted upright. She couldn’t sit properly for the entire 10-hour flight, and since the seat couldn’t fully recline either, she couldn’t lie down to rest. Imagine trying to sit in a plane for 10 hours, with the seat constantly shaking from turbulence, and no back support. My mother had to rely entirely on her core strength just to stay upright. It was physically exhausting and incredibly uncomfortable, leaving her with back pain after the flight. The flight attendants tried to fix the seat, but nothing worked. To make matters worse, a Korean-speaking flight attendant assured us we would be refunded for the broken seat, but after the flight, Hawaiian Airlines refused to offer any cash compensation. Instead, they gave us a useless travel voucher that expires in a year, despite us not having any travel plans within that time. It feels like the flight attendant deliberately lied to us just to avoid further complaints during the flight. This left us feeling deceived and extremely frustrated, adding insult to injury after such a terrible experience. Even worse, despite me being the one who suffered, they acted as if they were doing me a favor by throwing a voucher my way, which made the whole situation even more infuriating. Given the poor service, broken seat, and deceptive promises, I strongly advise against choosing Hawaiian Airlines, especially in business class. You’re paying for premium, but they’ll leave you with only frustration.
4 / 10
Uçak içi eğlence sistemindeki filmler o kadar iyi ki zaman o kadar çabuk geçiyor ki siz sıkılmadan uçuş bitiyor.
10 / 10
Stranded, Ignored, and Betrayed: Ethiopian Airlines’ Customer Service Nightmare Why This Airline Is the Last Choice You Should Make for Your Holiday Travel Imagine standing at an airport, anxiously awaiting a call from a loved one who is finally coming home—suddenly, your phone rings—they are panicked, telling you they have been denied boarding. No explanation. No warning. Nothing. This happened to my elderly mother, a woman in her 80s with limited mobility, who Ethiopian Airlines inexplicably refused to board her long-awaited flight from Accra to Atlanta on August 17, 2024. A nightmare followed: an appalling customer service experience that left her stranded in Ghana while the airline ignored our pleas. If you are considering Ethiopian Airlines, especially for the holiday season, heed this warning: their customer service ranks among the worst in the industry. They operate with no accountability, no empathy, and no respect for the people who trust them. The Shocking Refusal: Abandoning an Elderly Passenger My mother had been planning her visit to the U.S. for months. We booked her Ethiopian Airlines flight, code CFNFQS, scheduled for August 17th, and even arranged for their “Meet and Assist” service, designed to offer wheelchair assistance and attentive care for elderly passengers. Every detail was prepared, every arrangement secured—or so we thought. But when she arrived at Kotoka International Airport in Accra, Ethiopian Airlines’ supervisor, (Edward A. Parker), blocked her from boarding. His vague reasoning? “Medical reasons”. However, he never explained further, nor did he provide any documentation or reach out to the family member who booked her ticket. The airline’s silence was chilling. Ethiopian Airlines had both my contact information and the option to explain why a paying, elderly customer with limited mobility was suddenly unfit to board. Yet they did nothing. No call, no email, no apology. Their complete disregard for my mother’s distress in Ghana went beyond poor customer service. It was inhumane. Desperate for Answers: Two Months of Silence In the aftermath, I contacted Ethiopian Airlines repeatedly, reaching out through every possible channel: emails to their CEO, messages to customer service, and calls to their Accra airport management. Surely, I thought, they would want to address such an egregious oversight. I was wrong. Weeks turned into months without a single response. The silence was deafening. Initially, I connected with Mrs. Meron Masresha, the Team Leader at Ethiopian Airlines' Global Customer Interaction Center at Bole International Airport. She forwarded my complaint to Mr. Abiy Solomon, the Accra Airport Services Manager, who even requested my nephew’s contact details to discuss the incident directly. After I provided them, Ethiopian Airlines vanished once again—no follow-up, no email, no acknowledgment. It was as though my mother’s traumatic experience did not exist. A Blatant Breach of Trust This debacle extended beyond a simple inconvenience; it shattered the very foundation of trust. Ethiopian Airlines’ refusal to respond or provide even basic compensation reveals their blatant disregard for their customers. Their policies state that denied boarding compensation applies when a passenger meets all check-in requirements and is refused boarding for reasons beyond their control. My mother fulfilled every requirement, yet received no compensation, no refund, and no answers. Ethiopian Airlines provided no proof of her alleged “medical reasons”, nor any documentation that justified their actions. For an airline to deny an elderly passenger boarding under the guise of “medical reasons” without informing the family member who arranged the trip—and who explicitly paid for her assistance—is not only negligence; it is a betrayal of trust. This was not a minor mishap or an accidental oversight; it was a calculated decision to evade accountability. Travelers Beware: Ethiopian Airlines Poses Unacceptable Risks This Holiday Season As the holiday season approaches and families plan to reunite, Ethiopian Airlines’ shocking lack of responsibility should serve as a critical warning. This airline should be the last option for anyone who values safety, reliability, and respect from their travel provider. If they can abandon an elderly passenger without so much as a phone call, imagine how they might handle an emergency. Are you ready to risk being left stranded with no support and no explanation, far from home? With Ethiopian Airlines, you are gambling with more than just your time or money—you are risking your peace of mind. A Company Without Conscience: Ethiopian Airlines’ Culture of Neglect Mistakes happen; any seasoned traveler knows this. But when a company goes silent in the face of a serious mistake, it is not just poor service, it is a glaring lack of conscience. Ethiopian Airlines’ refusal to communicate with me, coupled with their utter failure to follow through on their promises, shows a disturbing lack of respect for their customers. Ethiopian Airlines does not just lack empathy; they operate as though customers are disposable. If anything goes wrong, you are on your own. Conclusion: Protect Your Peace of Mind—Choose Another Airline The holiday season is meant for family, joy, and peace. Do not let Ethiopian Airlines turn it into a nightmare. This company has proven that it does not honor its commitments, does not communicate openly, and does not treat its customers with even a shred of respect. Before you book your next flight, consider this: are you willing to risk being left in the lurch, with no assistance, no explanation, and no recourse? This is not just a story about poor customer service, it is a cautionary tale of a company that operates with complete disregard for its customers. Fly Ethiopian Airlines at your own risk. Thank you Amadu Seidu [email protected]
2 / 10
Our landing on the plane was so comfortable that we were able to handle our transactions very easily. The staff welcomed us very well upon boarding. The seats were comfortable and the food was delicious.
10 / 10
Я не ожидала, что полет будет приятным и красивым. Благодаря экипажу, полет был очень приятным, как я и ожидала. Мне понравилась их еда и обслуживание.
9 / 10
When I travelled with my daughter, she couldn't read her book because she forgot her glasses. Then we discovered that there were audio books in the in-flight entertainment system. The White Elephant by Mark Twain, which was just right for her age, was attached in the library. She enjoyed listening to it.
10 / 10
The airplane took off on time with minimal shaking.
9 / 10