Got a real Karen on my flight come in looking like she just got off vacation with sunglasses on her head. I sat thinking I was in 14c she comes over nasty demanding boarding pass I give it to her she says your one seat up get your stuff and move now. I complied even though no one was seated in 15c. I say you look like Malibu Barbie with your shades on your head, she screams “don’t touch me” I hadn’t laid a finger on her she has flight turned around and has me escorted off without my luggage which goes on to my destination. I am farther banned from booking another flight with AA. Couldn’t get another flight with another airline for 2 days. Have no clothes, nothing and all AA says is sorry you were treated badly, No compensation nothing but they hope they can earn my loyalty in future!!!! They have no idea what loyalty is! Piece of shit airline!!!!

Flew from Miami to Cartagena with great anticipation. My experience in International business class has always been outstanding even with older configurations. This was very disappointing. The 737 business/first class was exactly like short U.S. domestic first class. The price was more than three times coach and the experience was only marginally better. The meals were uninspiring and there was no ability to streach out or have any special amenities. The entertainment was BYOD but the selection was passable. The crew were very attentive and polite. The good service did not really make up for the rest of the experience.

Please delete this review, it was an error (a duplicate)

Worst Airline on this planet. On the first flight the flight attendant tried to forbid everything even going to toilet. On the way back they weight our hand luggage and changed us for just a little overweight. Don't fly with this airline!

As a British Airways Gold member and frequent flyer, I’ve unfortunately grown accustomed to consistent delays, unclean onboard bathrooms, unreliable customer service, and frequent issues with both the app and website. In the past, the loyalty scheme helped make these issues more tolerable, but since the changes implemented this year (2025), even that incentive has disappeared. Seven months ago, I was downgraded from business to economy class and am still fighting for reimbursement. The customer service process is unnecessarily manual and frustrating, leading to long waits on hold to speak with inexperienced representatives—when the phone system doesn’t simply hang up with a message: “Sorry, we are busy, please call later.” Much of this could be solved with better automation, but improvements just aren’t happening. Every interaction with British Airways is now a source of frustration, even for elite members.

Disastrous Luggage Experience with Iberia – No Office, No Support, No Excuse My wife and I flew with Iberia from Malaga to Nice on August 5, and when we landed, both our checked bags were missing. There was no Iberia office at Nice Airport, and staff on-site had no information at all—not even whether our luggage had been sent. We spent two full days calling Iberia, the airport, and every possible service, only to be passed around in circles with zero answers and total disorganization. During this time, my wife had to go without essential medication that was in her bag, and we were forced to buy clothes and toiletries just to manage. I personally had to go to the airport five times, wasting precious time and energy. The only person who showed any real initiative was an Iberia phone agent named Eric, who eventually helped locate our bags—after two days of silence and chaos. This is not the level of reliability or care that passengers should expect from a major airline. I sincerely hope Iberia reviews this case, improves its communication, and ensures no other passenger has to go through such an ordeal.

Our father was dying in hospital and we had a hell of a time reaching him on time, with repated cancellations, storms, air traffic issues, etc. Through it all, and through multiple rebookings on multiple airlines, Air France helped us repeatedly. Thanks Aurélia particularly!

Our flight was cancelled when we were in the departure lounge at Heathrow in January 2025. The reason given was "technical problems" and the engineers had worked on it, but were unable to repair the plane. As they were obliged to do they bussed us to the Sheraton and fed us breakfast and lunch whilst we waited to return to the airport. We eventually flew 24 hours later on the equivalent scheduled flight at 22:40. Because the flight was very full already we were seated in Row 37 which is right next to the toilets so we were kept awake all night by the sound of flushing and people queuing in the aisle. We contacted them immediately via email to apply for compensation which in these circumstances should be £520 each. They replied 11 or 12 days later claiming that the cancellation was partially beyond their control and so offered us $150 each which is derisory. They had caused us to miss the first day of our holiday and had changed their story. We replied to request details of what exactly was beyond their control and received no reply. A friend of ours had flown with them a couple of months earlier and the same thing happened to her and she ended up flying an indirect route with another airline. We have had two cancellations / late arrivals with Ryanair and Finnair in the past and these airlines both paid the required compensation with no hassle. After waiting the required time we complained to the CAA and within a few days received an email from SriLankan to say they had reviewed our case, changed their minds and we were due full compensation after all. Just fill out these forms and get them witnessed. We did this and were told the money would be with us in five weeks. You will not be surprised to hear it wasn't. After chasing them several times with no reaction, we were told we had supplied an invalid sort code (we hadn't). We provided some alternative account details and then they sent the money to the original account. It was yet another delaying tactic. The whole process from the flight cancellation to receiving the compensation took over six months. Friends of ours had a similar experience and accepted lower compensation which they try to fob you off with at first. The lesson here is to persevere, but we will never again fly with SriLankan Airlines after that debacle.

Be ready to get downgraded from first class 2 hours before your flight without your knowledge. Will never fly this airline again. First class fare to sit in a cabin seat. Online support said I would be able to get my seat back once I got to the desk… that was a lie.

Hainan Airway's reputation for fantastic service is well deserved, though its coordination with partners is at times poorly executed. Highlights: - Flight attendants are personable, engaging, linguistically talented, and extremely service oriented, especially in business class. They are always available, eager to please, and quick to smile. Bathrooms are kept spotlessly clean, being touched up between each use on my Brussels to Beijing flight. Special accolades to Momoka on the 22 May 2025 HU 0492 BRU-PEK flight, who really went above and beyond to ensure the perfect cabin experience to the passengers in her zone. The cabin manager, Zhi Jianru expertly manged the flight that day, making it a real pleasure for passengers. - Pilots are communicative, frequently sharing updates and conditions. - The aircraft are well maintained, the food delicious, and the whole on-board experience feels very professionally managed. Opportunities: - Coordination with partners: the feeder airline on my London to Brussels flight was Brussels Airlines, and they refused to let me board, saying Hainan needed them to verify my credit card and passport. I handed both to the Brussels representatives in London, who had no idea what to do next and refused to call Hainan Airlines. For 2.5 hours, I stood at the counter, calling Hainan, trying to get the Brussels reps to speak to them, and made no progress. Each Hainan representative advised that there were no issues with my tickets, but the Brussels staff would not proceed. Finally I found a manager, who allowed me to check in and catch the aircraft, almost missing the flight. - Politics: Hainan crew are required to wear pins indicating their political party affiliation, which unfortunately brings politics into an otherwise lovely travel experience. Much of the on board entertainment includes political programming. I would definitely fly Hainan again, but would avoid any itineraries that require coordination with partners, especially Brussels Airlines.