This airline is a utterand absolute joke! Im CURRENTLY ON THE PLANE being held hostage 15 minutes after its landed at Ohare! They are never ready. I guess they become surprised when a flight lands on time. I missed my first flight leaving my home town they canceled all my flights including those returning. It was a family trip soi had to buy all the tickets ALL OVER! EVERY FLIGHT HAS been delayed, the connecting flight changed or something. Customer Service sucks! I WILL NEVER try to save moneybuy flying Americanagain. I meanI lost thousands! The wifi sucks The seats Suck and hurt your bottom! AMERICAN SUCKS! SAVE YOURSELF SOME STRESS. Jet Blue and Delta!

This awfull airline company cancelled my flight less than 24 hours before the departure of the flight without offering an alternative flight. Its unprofessional conduct destroyed my vacation and made me lose the hotel fee (no hotel offers free cancellation hours before arrival at the location) and money I paid in advance for attractions tickets (museums, parks and so on). Stay away from this airline! It was not like this years before. Possible bad new employees and bad new management!

Amer airline cancelled my flight claiming weather. Funny because when I checked real time flight status every other airline was flying into Buffalo with no delays or cancellations. I guess sunny with clear skies is dangerous! They cost me hundreds of dollars today and said there was absolutely nothing they can do for me as far as reimbursements. They said it as rudely as possible. They made me feel like I was the problem … how dare I even ask to be put on another flight! I will never fly this airline again and I don’t recommend anyone else does either. Except maybe a few of my enemies.

My wife purchased flight tickets for our son and her to travel between Roanoke, VA, and Louisville, KY, in March. On May 9, the day of travel, the first flight was canceled with short notice and no explanation, forcing me to drive them to Charlotte to catch the second flight. On the day of return, May 11th, the first flight at Louisville airport was delayed due to a maintenance issue, which caused them to miss the second flight home. My wife and I complained to customer service many times and requested a refund. I have not yet received a proper response or a refund.

If you're considering flying American Airlines—don’t. We were stranded overnight in Myrtle Beach due to a preventable mechanical issue (a tire problem), and American failed at every turn to provide basic support, clear communication, or even follow their own published policies. We boarded our flight, then were suddenly asked to deboard around 6:00 PM. We were told the delay would be short—no more than two hours. As someone with a connecting flight in Dallas, I immediately asked about rebooking options. Gate agents only helped international passengers at first, and then just whoever happened to get in line—so much for prioritizing connecting flights. There was a 7:45 PM flight to Dallas available, but we were never moved to it. By the time we realized they weren’t helping others with connections, we joined a painfully slow-moving line. The gate agents were overwhelmed and clearly inexperienced. When we finally spoke to someone (around 9:00 PM), the flight had already been fully cancelled. Then came the cascade of failures: No hotel accommodations, despite American’s own policy promising coverage when a disruption is their fault. No rental cars, since they were fully booked due to the weekend. The airport closed for the night—lights off, no staff, no food, no pillows or blankets. Dozens of passengers slept on hard plastic chairs near baggage claim. No alternate flights. We were rebooked for the next day, but the flight kept getting pushed back. By midnight, the earliest available option was 5:00 PM—with two connections and downgraded seats. We were looking at more than 24 hours stuck in an airport with no help and no certainty. We ended up having to book new flights on Delta—out-of-pocket—at a cost of over $1,600, just to get home. Delta was on time and professional. American, on the other hand, is now refusing to reimburse those costs. All we’ve received is an apology and a refund for the flight we never even got to fly—nothing more. Let me be absolutely clear: This was not weather-related. This was 100% an operational failure. The largest airline in the U.S. couldn’t source a backup plane from one of its many nearby hubs? There were no contingency plans? This tire issue should have been caught through routine maintenance—it never should have reached the point of grounding a plane full of passengers. They made no attempt to send a replacement aircraft, reroute passengers, or offer meaningful assistance of any kind. Per American’s own Contract of Carriage and DOT regulations, they are required to provide hotel accommodations, rebooking assistance (including on other carriers), and meal vouchers for controllable delays. I was handed one meal voucher—after the airport food services had already closed. The fact that a company of this size had no plan, no backup resources, and no empowered staff is beyond frustrating—it’s inexcusable. We were left with no food, no hotel, no flight, and not even the courtesy of a blanket. Just a canned apology email and a refund for a service they failed to deliver. This wasn’t just inconvenient. It was negligent. American Airlines failed to uphold their obligations and left dozens of paying customers stranded. If this is how they handle something as simple as a tire issue, I can’t imagine how they’d respond in an actual emergency. Avoid American Airlines at all costs. You are truly on your own when things go wrong. I fully intend to pursue every channel available to recover these expenses and hold this company accountable.

Overall a very nice experience. Good seats, good space, setback screens with charging connections and Bluetooth. I have nothing bad to say.

No value for the money when their schedule(s) are meaningless! I booked a round trip from Texas to Maryland and had lay overs on both going and returning. The only flight that actually started and ended correctly was the first leg.. then I was stuck for five hours in a state I did not need or want to be in because Frontier cancelled the next flight! I was able to get another flight, 5 hours later to complete the original itinerary. Then four days later, on my return flight(s), while I was in the airport waiting to board, Frontier delays the flight 2 hours and 59 minutes, to be below their posted threshold of 3 hours so they did not have to give and credits or compensations! That delay would then make me miss the second flight to return home and Frontier only had other flights on later days! That was it for me! I cancelled the entire return trip for a full refund and booked with another airline. I WILL NEVER FLY FRONTIER AGAIN!!!!!

Sat on the runway for hours and the pilot and everyone kept lying about why we were sitting there. Medical emergency, weather, needing more fuel, needing to reroute. Here’s an idea. Be honest to your customers. Flight attendants rude.

Worst airline experience ever. Had an international flight with a layover at JFK. While on the international flight, received notification that the connecting flight was canceled and rebooked for the following morning (16 hours later). After 2 phone calls and 1 visit to counter, received a hotel and a ride to and from hotel but still had to wait until next morning for flight. Arrived at airport at 3:45am for flight. Checked bags, had a boarding pass with assigned seat for the 6:25am flight out. At 5:12am, received an email stating that the confirmation was canceled and that Delta did not have us on a flight and to contact service for rebooking. So basically they removed us from the flight after assigning a seat. Another trip to the counter to be told they can put us on standby for a 9:50am flight. Then have to go to customer service to locate baggage once we arrive at final destination. So it’s a prayer that our luggage even arrives at our final destination at this point. Sit and wait an additional 3 hours at the airport for a standby flight now. We were Delta Comfort+ tickets but now standby and will be sitting in main cabin without any compensation. Will NOT be flying with Delta again. Their agents had no solutions and no compensation provided for any of the changes, inconveniences, time lost, downgrades of seats, etc. Delta is not as good as Spirit or JetBlue at this point and don’t give a damn about their customers.

I flew Icelandair twice RT from Denver to Europe in less than a month. Eight legs connecting through Reykjavic both ways. Positive experience. In-flight staff was excellent. Food/drinks were great. Saga premium seats as expected. Check in and boarding could be better.