The Latest Editorial Reviews

Latest Passenger Reviews

Erika Greyling
Erika GreylingNov 3, 2024
British Airways

Unbelievably Poor Service from British Airways I recently travelled from Munich to London with British Airways, and it turned into an absolute nightmare. Our troubles began with their malfunctioning app. Despite checking in successfully, I was unable to retrieve our boarding passes. Upon arrival at the airport, we discovered that there were no self-service kiosks, and the check-in desks were completely unattended. After seeking help from the information desk, we were directed to a staff member who clearly did not want to assist us. Her dismissive attitude was infuriating, and despite showing her the app indicating we were checked in, she simply told us to call customer service and walked away without providing any assistance. After being put on hold for 25 minutes and being sent to several different staff members who couldn’t help us, we finally reached someone on the phone who was kind but ultimately powerless to resolve our issue. By this point, our flight was delayed, and we had wasted two hours just trying to print our boarding passes. When I followed up with a complaint, British Airways basically dismissed my concerns and told me to use the app next time—ignoring the fact that it was the app's failure that caused all these problems in the first place! This experience cost us a staggering £682.43 in additional expenses, including new flights, hotel stays, taxi fares, and fines. Missing work and explaining this absurd situation to my employer was incredibly embarrassing. British Airways clearly needs to improve its customer service and technology. If their app and website are going to fail, they must provide adequate support at the airport. I will never fly with them again, and I urge others to consider alternative airlines.

3 / 10

Anton Borisenko
Anton BorisenkoNov 1, 2024
Turkish Airlines

Turkish Airlines is a very good airline. I took a flight on them from Amsterdam to Moscow and overall, I’d give it 10/10. Everything was excellent. Same with the New IST airport. The only problems were check in as it was a bit chaotic and the wifi at IST, but that is unrelated.

10 / 10

Enes Gözer
Enes GözerNov 1, 2024
Turkish Airlines

Checking in using the mobile application has significantly reduced the congestion at the airport, making it very practical and convenient.

9 / 10

Chiara Travis
Chiara TravisOct 30, 2024
KLM

"Unsafe, Unprofessional, and No Accountability – Parents Beware" My son, a frequent flyer as an unaccompanied minor, was mistreated by KLM in ways I would never have expected. Left alone on the plane, rushed to his gate with no care, and then abandoned in passport control to face an unknown man with zero oversight. The service was not just incompetent but dangerous. KLM’s response was dismissive – they closed our claim without a word or any compensation, as though child safety was unimportant. I trusted KLM with my son, but they completely failed us. Beware if you’re thinking of using KLM’s unaccompanied minor service.

2 / 10

Asa Hershoff
Asa HershoffOct 29, 2024
All Nippon Airways (ANA)

Most incompetent airline in 60 years of adult travel. Over 100 days waiting for a $700 refund for a ticket that they admit they never issued to me but charged my credit card. A refund promised months ago (on recorded tape) and then....They have a Phillipines call center, Japanese call center and American call center (3 different numbers, but you wont know which one you are talking to!). The first two you will find absolutely useless and a runaround and stall. The American is no better yet.. STILL WAITING. And each time, on more than 15 calls (about 12 hours worth), they flatly refuse to send any email or confirmation of the issue or the case. I will probably go to small claims court, where in California, that means a $7700 claim, so they are not being very fugal either. Each time they promise to do this and that, and each time do nothing or have a different excuse or story. Truly amazing.

2 / 10

Glady connor
Glady connorNov 2, 2024
Turkish Airlines

С каждой поездкой я чувствую себя более особенной, и меня удивляет, что ее качество постоянно улучшается.

10 / 10

Furkan Gazar
Furkan GazarNov 1, 2024
Turkish Airlines

Hace mucho que no puedo viajar. El fin de semana pasado decidí tomarme un tiempo para mí y hacer un viaje corto a Alemania comprando un billete en Turkish Airlines. Tuve una experiencia de vuelo corta pero agradable.

9 / 10

Loverly Valera
Loverly ValeraOct 31, 2024
American Airlines

Deplaned coz missing crew, stranded inside the plane due to no gates open, 4hrs delayed flight! This is happened just earlier oct 30,2024. The crew outside doesnt know everything, i asked a question they answer me go online? I think staff and crew has to go do more training. Only the pilot did a great job! Specially the pilot of gate 6 at 12:15 am! Tysm pilot! U saved our day!

4 / 10

Mike Travis
Mike TravisOct 30, 2024
KLM

This was one of the worst experiences we’ve had with an airline. Our family paid for business class, only to find that the plane didn’t have this option. No compensation was offered. Then, KLM carelessly sent our baby’s pushchair to the final destination, leaving us with nothing during a long layover. We were forced to have our baby sleep on the floor – with no assistance from KLM staff. For an airline of KLM’s reputation, this level of negligence and lack of compassion is truly upsetting.

3 / 10

Kate Sloan
Kate SloanOct 29, 2024
Batik Air

If I could give negative stars, I would. This airline is the worst airline I have ever flown with, it wasn't even my choice as a larger airline had partnered with them. From the start of my holiday, I had issues checking in as it kept saying "system issues". When I called the airline, they told me I would not be able to travel as the time on my return flights (a month away) was incorrect and I needed to get it fixed so I could travel. After talking to the larger airline, they confirmed it was Batik's issues and not theirs as the travel time was correct. Called Batik back and told them, they still refused to believe me and take accountability and they ended up hanging up on me. This was all before my holiday. When I finally got on the plane, they started doing food service. I had prebooked food, so I should them my boarding pass, they said they had no record of my meal purchase, I showed them them the meal selection invoice, they told me the meal I had prepurchased was not an economy meal but business class and I was unable to have it. They also offered to economy passengers the option to upgrade to business class. when I asked how much, they gave me the price and they were firm on cash only. Batik's T&C's clearly state credit card only so this sounded very very dodgy to me. I did email their customer service team about this also, no reply and no accountability. Fast forward to my return flights. Everything was fine with the bigger airline, get to Kuala Lumpar for my flight back to Australia, I got off the plane and looked at the departure board for my flight but could not see it. My flight was meant to leave at 6:45pm. I went to the transfer desk and enquiried and they told me that the flight was cancelled and the new flight was at midnight. I told them I had not received any notification from batik that the original flight was cancelled and changed. there was no care factor or wanting to help. I had to waiting 6 hours in the airport. I had also bought a specific seat for the extra leg room, they went and changed it on me and once again, the meal I had prepurchased was not on their list and didn't exist. This airline is absolutely horrible. Their customer service have no care factor and hang up on you, they don't record/acknowledge your meal purchases and cancel flights on your without letting you know. Do not travel with this airline, they are horrible and useless.

2 / 10

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