Eva Air still the best, but the seat in 787 not more spacious then 777-300ER. Food is best. Service 6 star. Good job guys.

Abysmal customer service on our Sun Express flight from Stanstead to Samarkand with a stopover in Izmir. They failed to load our luggage and we had to wait a full week till the next flight from Izmir. We understand that this is routine with Sun Express. Their website and lost luggage forms don’t work properly, and information and support from their staff at the airport was non-existent. Very disappointed, and we would warn travellers to avoid this airline.

“Rude and Unprofessional Staff – Avoid if Possible” Traveled with Ryanair from London Stansted to Gdańsk (Feb 28, 2025) for my father-in-law’s funeral, only to be met with disrespectful and aggressive staff at Gate 46. We were charged £110 for check-in and later £75 for a slightly bulky (but underweight) cabin bag, which we accepted. However, when I asked for a receipt, staff rudely said, “Can you fix my printer?” and refused to provide one. One staff member then threatened us, saying, “Shut your mouth, or you will be offloaded,” leaving my wife in tears. Completely unacceptable behavior. To top it off, our flight was delayed nearly an hour (17:35 scheduled, took off at 18:28). Pay a little extra for an airline that respects its passengers. Ryanair needs to train staff in basic customer service.

For 2 hours journey from Kuala Lumpur to Jakarta I just pick Malindo Air @ Batik Air business class m . The cabin impressions unbelievable looks tired and old. Meal presentation i rather not to be served. With yellowish white table mat and napkin. And food itself nit up to standard

We travelled from LAX to Auckland, Auckland to Brisbane, Brisbane to Auckland and Auckland to Los Angeles. Of the four flights one was cancelled and the return to Los Angeles ANZ cancelled our Skycouch and we spent 4 hours on the phone with customer service to rebook the flight. The Skycouch was cancelled because they had to substitute for another plane without a skycouch option. There were no seats together for the original 13 hour flight so my wife and I asked customer service to rebook us on the following day. This took 4 hours on the phone. The website and app we unable to do any of this change. It seems the customer service staff had to put us on hold for 15 minutes to 20 minutes at a time. At one stage the customer service said they were contacting the airport to verify seat allocation. We got a new e-ticket emailed to us that did not show the Skycouch, or any seat allocation. When we called to ask about this which took an additional 45 minutes, the customer service representative told us they could not correct it because "our reservation had been changed too many times". Let me assure you that all of the changes were done because Air New Zealand cancelled our earlier flight and we spent many hours on the phone rebooking that flight. This all happened 28 hours before departure and I was never personally informed of the problem. My sister with a separate booking was informed 34 hours before and it was only because of her contacting Air New Zealand that we even found out there was a problem with our booking. I was born in New Zealand and feel it is helping the country by flying Air New Zealand but that loyalty is now broken. The actual flights, cabin crew and even the customer service staff themselves were good to very good but they don't seem to be able to forecast the service to their planes more than 48 hours ahead of time and this causes a cascade effect to their customers. If their customer service staff had the tools to make corrections it would be less painful but when it took 4 hours to rebook a flight and make a seat allocation that shows there is something very wrong about their system. I personally know if many other people who have experienced very similar failures by Air New Zealand including my sister and a cousin. I hope that Air New Zealand can fix the problem and recover from this failure. Regards, Mark Teale, Architect

Dear AirlineRatings.com Team, I am writing to share my deeply disappointing experience with Etihad Airways, which has left me feeling frustrated, disrespected, and undervalued as a passenger. Despite providing all necessary documentation and evidence, Etihad has refused to offer fair compensation for damage to my checked baggage, violating my rights under the Montreal Convention (1999). Here is a summary of what happened: Incident Details: On January 22, 2025, I traveled with Etihad Airways and checked in a brand-new suitcase. Upon arrival, I discovered that the suitcase was severely damaged while in Etihad’s custody. Claim Filed: I immediately filed a baggage damage claim with Etihad, providing: Photos of the damaged suitcase. A detailed damage report. Proof of purchase for the suitcase, including an authentic receipt issued in Argentine pesos (ARS 324,998.70, equivalent to approximately 295 EUR). The receipt includes a QR code and a CAE number issued by the Argentine tax authority (AFIP), confirming its authenticity. Etihad’s Response: After over 40 days of delays, Etihad offered me USD 50 or a USD 75 voucher, which is far below the actual value of my loss. They claimed my receipt was “inauthentic,” despite it being a valid, government-verified document. Etihad has ignored my repeated requests for a fair resolution, acting in bad faith and violating my rights as a passenger. My Rights Under the Montreal Convention: Under Article 17(2) of the Montreal Convention, Etihad is liable for damage to checked baggage that occurs while in its custody. The convention sets a compensation limit of 1,288 SDR (approximately 1,500 EUR), and I am entitled to a fair reimbursement that reflects the actual value of my loss (295 EUR). Etihad’s refusal to honor this obligation is a clear violation of international law. Lack of Accountability: This situation has caused me significant stress, inconvenience, and financial loss. I trusted Etihad with my belongings and expected a level of service that reflects the airline’s reputation for excellence. Instead, I have been met with incompetence, disrespect, and a blatant disregard for my rights. Why I Am Sharing This Experience: I believe it is important to hold airlines accountable for their actions and to inform other passengers about their rights. I hope that by sharing my story, I can prevent others from experiencing the same frustration and disappointment. I have attached all relevant documents, including: Photos of the damaged suitcase. The damage report filed with Etihad. Proof of purchase (receipt with QR code and CAE number). Correspondence with Etihad. I trust that AirlineRatings.com will take my complaint seriously and use it to highlight the importance of fair treatment and accountability in the aviation industry. Thank you for your attention to this matter. Sincerely, Eduardo Araujo

Flight experience was bellow average.

I will term Indigo as the worst possible airline as far as international travel is concerned. Just 2 days before our scheduled departure from Zurich to Mumbai we were informed that the flight has been cancelled. We booked the tickets 6 months back. In such scenarios other airlines would have arranged alternate arrangements which is feasible. The options provided by Indigo were not feasible at all which shows they have zero empathy for their clients. We ended up spending 150K more and booked with another airline. You just cannot get away by taking your customers for a ride. I will never travel Indigo again.

8am Plane was returned to terminal. No instructions given of options. Sat for 9 hours. Lost our luggage

BKk-TPE on BR206,Check in at BKK chaotic and opened to late.Check in machines difficult to use or out of order.Boarding was ok.Inflight meal was asian,legroom felt ok but seat didn't feel comfortable(787/10),flight attendants not that friendly,stingy with drinks,refused to hand out a whole can of coke zero.Flight took off late,no information why late and no apology.I wouldn't use them again.