I'm a frequent flyer and one of the reasons I often chose Qatar airways was my trust in receiving their help in the case of problems with my luggage. But I found out that my trust was completely misplaced. This month I attempted to receive help from the steward more than one hour before the landing, with on turbulence in sight, and thrice my light was remotely turned off; so in order to get help I had to walk the cabin to the rear where the stewards were happily socializing together. This very time arrived to my home destination with my luggage broken. When I turned to the Qatar airways airport stuff, not only the help was not provided; on the opposite, I was shouted at and accused. Taken aback, I asked for the name of the Qatar Airways employee who was the behaving unacceptably, and he refused to answer. Then I used my right to document this with my phone camera, the Qatar airways employee attempted to KNOCK OUT the phone from my hands, several times! On this point I should have called the police. The bottom line - bear in mind that if you happen to fly with this airline, avoid getting into situations where you would require some help. Or better avoid this airline at all.

horrible experience, after they charge me for a small bag that was not ever charged by another airline, not even by Ryanair, in the plane the flight attendant was shouting at passengers and the airplane was very dirty, chips on the floor and other trash

Azul used to be a 'friendly' and customer focused airline when they newly entered the market. They are still benefiting from that reputation, but in recent years they have become an arrogant and expensive airline. They are on average far more expensive than the competition and the service is mediocre at best. If you are travelling from Sao Paulo, be careful! Their main airport (VCP) is far outside the city (approx. 90 minutes without traffic). They have a free shuttle bus, but demand far exceeds capacity so you will in all likelihood have to arrange a last minute taxi. I used to be loyal customer, but after experience some of the arrogance first hand, I'm no longer flying with them.

Return journey flight PVG to LGW was cancelled and I was automatically rebooked to LHR. No help provided in transport from LHR to LGW. The airline needs to improve customer service and adopt a friendly helpful attitude to passengers on international travel.

Ryanair’s baggage policy feels unfair. No size check at check-in, yet unexpected fees at boarding when options to avoid charges are gone. Inconsistent enforcement—some oversized bags allowed, others not. Poor customer service, inconsistent process, and disappointing experience.

I wish I could give zero stars. I booked a flight with Norwegian to travel on the 22nd of December, but it was canceled, completely ruining my travel plans. Instead of rerouting me on the next available flight as required by EU Regulation 261/2004, they only offered a rebooking for the 24th—far too late to spend Christmas as planned. To make matters worse, they refused to book me on another airline, despite it being their legal obligation. I was forced to pay €380 for a new one-way ticket—a significant and unreasonable expense, especially at such short notice. Adding to the stress, they said they might refund it but provided no guarantee of a refund of this new flight, making it extremely distressing to pay such a large amount without certainty. This airline clearly prioritises cutting costs over treating their customers with fairness or respect. Avoid them if you value your time, money, and peace of mind!

Do NOT fly this airline under any circumstance. They lost our luggage along with 20 other passengers. On the previous flight 40 people had no luggage. When we finally got our luggage one bag was missing 75% of the contents, stolen by Iberia or their 3rd party delivery service.

We booked ticket for my mom due to emergency we cancelled ticket on 21st August. It’s nearly finish December but never received money. Still they figure out. It’s not reliable airlines for travel.

Disappointed with Volaris flight 116 (MEX-CUN). Denied boarding despite full fare, long delays, poor staff communication, and confusion at the gate. No response from Volaris after contacting them. This caused major inconvenience and stress. Unacceptable service

Due a maintenance failure on their plane, EasyJet redirected us from Porto to Madrid. We were held for over 3 hours with no food, then stranded in Madrid in the closed airport, on the floor with the homeless. I had to pull an all-nighter and book a new flight with another airline