Do not fly this airline. No food or beverage service AT ALL, unless paid. Terrible service. Very expensive tickets for bad service.

A Nightmare Experience with Air France and KLM I recently had the most frustrating and disappointing travel experience with Air France and KLM. My baggage was delayed for an astonishing 56 days, and upon its eventual return, I discovered that it had been significantly damaged and its contents were scattered. Despite repeated attempts to contact Air France and KLM customer service, I received little to no assistance. Their lack of urgency and evasive tactics were a clear indication that they were more concerned with avoiding responsibility than resolving my issue. The emotional distress and inconvenience caused by this delay and damage were significant. I was unable to fully enjoy my trip due to the lack of essential items, and the uncertainty surrounding the whereabouts of my belongings added to my frustration. I would strongly advise anyone considering Air France and KLM to think twice. Their handling of delayed baggage claims is unacceptable, and I have no confidence in their ability to provide adequate customer service.

There is a high probability you buy a non stop flight and you end up being forced to change to a long stopover instead. Avoid and use Batik/other instead, if possible

i booked a flight and 30 minutes later had to cancel found out about some family sickness and they refused to refund me my 599 dollars worse customer service i have ever had to deal with i needed that money back to take care of my family and they refused to and hung up on me ill never use them again and never suggest them to anyone and ill making sure everyone i know finds out

I recently flew with SpiceJet SG-54 on 1st April 2024 from DXB to CCJ and unfortunately encountered an issue with missing my handbag inside the flight. Despite reporting the issue immediately upon arrival, I was disappointed with the lack of action taken by the airline to address the situation. Upon landing, I promptly notified SpiceJet staff about the missing luggage, providing all necessary details. However, I was dismayed by the lack of communication and follow-up from the airline regarding the status of my luggage. As a customer, I understand that unforeseen circumstances can occur, but it's essential for airlines to prioritize customer service and take proactive steps to resolve such issues. Unfortunately, my experience with SpiceJet fell short in this regard. I urge SpiceJet to improve its baggage handling procedures and enhance communication with passengers regarding luggage issues. It's crucial for airlines to demonstrate accountability and provide timely updates to affected customers. I hope that by sharing my experience, SpiceJet will take necessary steps to address the underlying issues and prevent similar incidents from occurring in the future.

Commuting from Zurich to Lima via Sao Paolo, ticket bought with Swiss, the Sao Paolo - Lima segment operated by Latam. No office in Lima, only a phone number. Requests for special meal ignored (although confirmed by phone and by Latam contact on social networks). No way to choose a seat on my flight back from Sao Paolo to Zurich: Latam says they have no access to Swiss system, while Swiss says they have to do it, being they are company operating the first segment of the flight. Sao Paolo to Lima and vice versa is a five-hour flight: operated with an Aribus A320, no flight entertainment at all. Overall, a pretty disappointing experience, I hope I won't need to ever board again a Latam flight !

A Delayed Journey: My Baggage Saga My journey began on June 28th, a seemingly ordinary day until my baggage vanished into the labyrinth of airline logistics. My flight from Marrakech, Morocco, to New York marked the start of a frustrating ordeal that would test my patience and resilience. Upon arrival, I discovered my luggage was nowhere to be found. I immediately filed a claim at JFK Terminal 1, obtaining a claim number and a phone number to call. Despite repeated attempts, I was unable to reach anyone by phone. Frustrated, I even took cabs to the airport multiple times in hopes of getting answers, but there was no trace of my baggage. Despite repeated attempts to contact Air France and KLM customer service, I received little to no assistance. The initial shock soon turned into a mounting sense of frustration as days turned into weeks with no sign of my belongings. As time passed, my anxiety grew. My suitcase contained essential items, including toiletries, clothing, and valuable electronics. Without my belongings, I felt stranded and unable to fully enjoy my trip. After a staggering 56 days of waiting, I finally retrieved my baggage upon my return to Marrakech on August 22nd. However, upon inspection, I was appalled to discover that the suitcase had been significantly damaged. The contents were scattered. I was dismayed to discover that the airline had gone through the contents of my suitcase without my consent. They had merely needed to match the bag tag, a task that could have been easily accomplished without violating my privacy. The airline's violation of its own policy regarding lost baggage (after 45 days), coupled with their lack of urgency and evasive tactics, have left me feeling frustrated and disrespected. I believe their primary concern was to avoid responsibility rather than resolve my issue. Their handling of delayed baggage claims is unacceptable, and I have no confidence in their ability to provide adequate customer service.

I was on a Batik Air flight from Jakarta to Surabaya. The airplane was filthy, and I had to ask the flight attendant twice to come clean my seat. It helped som, but still had a lot of stains. I’ve flown with them a few times, and their airplanes are always dirty. Hopefully I’ll never have to fly with them again.

On 2 recent international flights, departure time was delayed 4-5 hrs, and on 2 others flights were cancelled, with in one instance the opportunity to book next day and in the other, only option was 3 days later. In flying other airlines I have over the past 30 years never had such an experience. In one instance in addition, baggage was misplaced for 24 hrs.

Unimpressed - cabin crew looked unhappy (no smiles), inflight service lacking, electronic screen/ entertainment kept freezing, food terrible