Hi, the worst experience ever I had by travelling with Kuwait airways. Rude staff full of attitude and sounded like they were serving people free of cost. I just asked for a cup of tea from a crew member who was Arabic. He gave me the dirtiest look ever he could and said something in Arabic which of course I didn’t understand. His colleague ( from Indian origin) followed him and she witnessed this happening. She just apologised to me and just moved on. Kuwait airways, I paid for my ticket and wouldn’t like to be treated like that being a women. Please train your staff to respect their passengers and if they are tired then please give them time off so that they don’t take their frustration out on passengers like me. Very disappointed and will never recommend to travel by this airline. Although my flight back to UK is again with Kuwait airways and I have to bare with it! 😞

American Airlines is the worst. I fly often--at least once every two weeks. The flights are significantly delayed or cancelled at least 50% of the time. The seats are more uncomfortable than other airlines, and the food/drink service is inferior. If I had other options I would take them even if they cost more.

Much more than what I have expected concerning International and National flight.

Much appreciation to the hard working ladies of flight JL792 on Aug 12,2025 from KIX to HNL. Jang, Fang, & Yoshikawa. I fly every 2 to 3 months and I don’t think I ever seen a very persistent team work so hard and diligently, with such grace, kindness and heart towards the guest

Extremely Disappointed with the Service The issue began when an item from my checked baggage went missing upon arrival. Despite filing a report immediately, the airline's response was vague, and unhelpful. Customer Service appeared uninterested and lacking knowledge. My belongings are still unaccounted for. Received reply from airline, blaming other agencies for the missing item. These agencies have stated that item is with airline. After repeated follow-ups, not only did I receive no meaningful updates, but the staff also failed to take any responsibility. Even there is no response on my last correspondence. Customer service is incompetent, and live agents are clueless. Ground staff at Abu Dhabi are not trustworthy, are liars and extremely rude. I expected better from a company trusted to handle people’s travel and property. Will certainly not advise anyone to use this airline.

Royal Air Maroc provided the worst customer service experience I’ve ever had—and I am a frequent traveler. On a business class trip from New York to Seville, my luggage and that of my travel companion were lost. My AirTag showed that our bags were sitting in Casablanca, yet despite notifying the airline of their exact location, it still took a full week for them to deliver them. During that time, we had no choice but to spend part of our vacation shopping for clothing and basic necessities. We submitted receipts for these expenses (around €380 each, which was reasonable given the circumstances) to Royal Air Maroc for reimbursement. What followed was months of frustrating delays, repeated requests to resubmit documents, and ultimately, after four months, the airline informed us they would reimburse only €186.35—without offering any explanation for how they reached that figure. This experience showed a complete lack of professionalism and respect for customers, even those traveling in business class. I almost never write reviews, but this ordeal has been so disappointing that I feel compelled to warn others: AVOID ROYAL AIR MAROC AT ALL COSTS

When we wanted to check in for our flight from Zurich to the USA we were told that our ticket was suspended. The ticketing agent could not find a record for our payment. We had had our credit card hacked after the ticket purchase, so we could not give the original card. We had to buy a new ticket. After that it has taken us 6 emails and 6 weeks to get our money back due to their operational error with a denial to give us anything for all the hassle. Incredibly sad and very poor customer service!!!!!

So utterly disappointed in Etihad airways. READ BEFORE YOU BOOK WITH THEM. Original flight meant to take 16 hours. With Etihad it took over 50 hours. I booked with Etihad airways to get me to Johannesburg airport in South Africa, from London Heathrow, with a 2 hour stop in Abu Dhabi. I paid a lot of money for this flight, over £1100. The flight left Heathrow on time and as the flight landed in Abu Dhabi they announced some passengers connecting onto Johannesburg needed to wait for assistance. I was met by a Etihad worker who instructed me I was being removed from my connection to Johannesburg because they had over booked the flight!!! How is this possible? I had to make my way to a hotel and stay there for two nights before they could book me on to the next flight to Johannesburg. THATS NOT THE WORST PART. After already losing a day of my holiday I had discovered Etihad airways had booked me onto another flight but instead of flying to Johannesburg, which was my original plan, which I had paid for, they instead sent me to Nairobi, Kenya, with a connection from Nairobi to Johannesburg. But guess what? They delayed this flight by 3 hours. This resulted in me missing my connection in Nairobi. Better still Etihad left me in Nairobi airport for 7 hours with no food and no water, as well as no assistance or help. I got a lovely email stating they wanted to fly me to Dar es Salam, Tanzania. Thankfully after hours of back and forth I managed to find a helpful lady who went above and beyond and booked me on a direct flight to Johannesburg. Why couldn't Etihad airways have done this?! My chaos was not over yet. After finally reaching Johannesburg over 50 hours later, Etihad airways had lost my luggage. I lost 3 days of my holiday being flown around by this incompetent airline. They finally found my bag and returned to me 2 days after landing in Johannesburg. I strongly recommend you DO NOT fly with this airline. If this was an elderly person, or a family, I dread to think the stress this would have caused them. The airline has not been in touch, nor compensated me for any of my delays, or kicking me of my first flight when they overbooked. Its a disgrace and I want to warn others. Etihad you're a disgrace.

I traveled with my child on Korean Air for a 14-hour flight and it was very disappointing. I had booked aisle seats for comfort, but after an aircraft change, our seats were automatically moved to the middle in a row of four. When I asked staff for help, they showed little concern and offered no real assistance. It felt like our needs didn’t matter at all. I expected better service from an airline with Korean Air’s reputation. After this experience, I will not be flying with Korean Air again.

I arrived at the check-in counter two hours before departure with a confirmed premium reservation and pre-selected seats for my family of five. To my surprise, the staff informed me that I could not board because I hadn’t completed online check-in—despite no prior notice or policy stating this was mandatory.Initially, they refused to accommodate us, but after I raised the issue assertively, another employee stepped in and allowed us to board. However, we were issued boarding passes without assigned seats, and once onboard, we were scattered across the cabin. It became clear that our original seats had been reassigned to other passengers.This was my first time experiencing such disorganization and misinformation from an airline. I was especially disappointed that a staff member falsely claimed online check-in was required, when in reality, the flight had been overbooked. The lack of transparency and disregard for our confirmed booking was unacceptable.