AirlineRatings.com has been given special and rare access to Korean Air’s Operations and Customer Centre in Seoul.

The OCC is the heartbeat of Korean Air and monitors 450 flights a day 24/7 with over 280 specialists rostered over three shifts.

Every aspect of the airline’s operations is monitored in real-time.

If there is an incident or delay, specialist teams meet to arrange a rapid response to ensure the minimum of delay.

Korean Air has 136 passenger aircraft and 23 freighters that operate to 113 cities in 40 countries.

Korean Air is rated as a seven-star airline by Airlineratings.com and was voted by the industry journal ATW as its Airline Of The Year in 2021.

Korean Air has also been a major winner in the AirlineRatings.com Airline Excellence Awards.

Geoffrey Thomas was a guest of Korean Air.