Cabin
Economy Class
Route Flown
Jeju
Korea to Kula Lumpur and Kuala Lumpur to Perth
Seating
3 / 5
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Customer Service
3 / 5
Flight attendants hung up my jacket and asked when I would like my dinner. I opted for the post-take-off meal service. There was a bottle of water delivered at the start of the flight and another came with the food. Tablets loaded with films were handed out quickly and efficiently.
Service was brusque at the start of the Jeju-KL flight and non-existent for most of the rest of it. It was a little more personable on the KL-Perth leg but there's room for improvement here.
I was told I should have used the flight attendant call button if I wanted to buy something, but I didn’t realize there was one until late in the flight when I figured out it was in the ceiling.
Nobody had mentioned this, which is surprising given that well-heeled premium passengers would presumably be a reasonable source of ancillary revenue.
My last experience in a premium cabin on a low-cost, long-haul airline was some years ago with Jetstar. Basically, I thought the hard product on AirAsia X was superior but the service was better on the Aussie carrier.
Catering
3 / 5
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Inflight Entertainment
3 / 5
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Extra Information
AirAsia X isn't a full service airline but it doesn't pretend to be.
Overall, Premium Flatbed is a pretty decent way to travel once you get a handle on how it works and it provides a good bang for your buck if you get a decently discounted fare.
AirAsia X told us you could get a Premium Flatbed fare in coming weeks for about $A600 one way for the 8.5-hour journey between Melbourne and KL.
Using a three-week lead time, the AirlinesRatings/Skyscanner booking engine found the cheapest fare for a flight departing Melbourne November 21 and returning November 29 was $A2090 compared to $A3614 on Malaysia Airlines.
The price differential on Sydney-KL for the same dates was smaller: $A2325 on AirAsia X compared to $A2782 on Malaysia Airlines.
While there was a hefty saving from Melbourne, the Sydney decision would be a closer call so, as always, it pays to check all your options.
Nonetheless, AirAsia X is a worthy contender and, in a pleasant finish to the trip, the priority luggage label actually worked.
Steve Creedy traveled as a guest of AirAsia X.
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