Cabin
Economy Class
Route Flown
Singapore to Helsinki
Seating
3 / 5
Every seat has a pillow and blanket but they are very small . The pillow is only just the size of your head and has a disposable covering. The blankets were thin and small -only enough to cover half your body. The seats on our outbound flight were old but extremely comfortable with a 32 inch seat pitch and 6-7 inch recline. Coming home we had an aircraft with the newer thin seats which were narrower, less comfortable and reclined about 5 inches. Amenity kits are not offered to Economy passengers on long haul flights
Customer Service
3 / 5
The staff were incredibly efficient. Within an hour of takeoff the evening meal service was completed including tray removal - I was very impressed. I didn't find any of the cabin crew particularly friendly but perhaps that comes with great efficiency. The PA system on the aircraft was very quiet so when we along with other passengers asked the staff to repeat the meal choices as we were unable to hear we were literally answered with "chicken or beef" and that was that - we didn't dare ask any more questions!
Catering
3 / 5
Think of your usual economy meal on a full service airline and then reduce that size by a third. The meals were small and the presentation was very basic, no nice serving dishes here. Drinks very served in paper cups and were small in size. The flight was a 12 hour flight and there was no snack service between dinner and breakfast 9 1/2 hours later.
Inflight Entertainment
3 / 5
The in flight entertainment is limited to about 34 movie choices which are chosen to appeal to people from different countries. It is likely you would run out of choices if you had two long haul flights within the same month ( content is refreshed at the beginning of each month). The screens on the outbound flight were old and small. On the return flight we had newer screens that were larger and had much better clarity. Given that the in flight entertainment choices are limited and it is strongly advised to fly across two months to ensure you get different choices on both the outbound and return journey.
Extra Information
Overall Finnair will give you the passenger a lot less blanket, pillow, food, drink and entertainment BUT the price generally matches this and it becomes a very good value for money option. The other thing that is very important is the efficiency of this airline - I have to say it is arguably one of the most efficient airlines in the world. One of the other things I liked is that all passengers must have their window shades down till the breakfast service on a night flight. The staff were very strict on enforcing this. Would I fly Finnair again? Yes I would if they were significantly cheaper than the competitor BUT I would take my own blanket and snacks and choose flights across different months to ensure there was enough entertainment choices. The other great think Finnair has going for it is it's hub at Helsinki airport- this is one efficient airport!! The business class offering is supposed to provide excellent value for money and I hope to be able to report on this one day soon.
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