For 2 hours journey from Kuala Lumpur to Jakarta I just pick Malindo Air @ Batik Air business class m . The cabin impressions unbelievable looks tired and old. Meal presentation i rather not to be served. With yellowish white table mat and napkin. And food itself nit up to standard

We travelled from LAX to Auckland, Auckland to Brisbane, Brisbane to Auckland and Auckland to Los Angeles. Of the four flights one was cancelled and the return to Los Angeles ANZ cancelled our Skycouch and we spent 4 hours on the phone with customer service to rebook the flight. The Skycouch was cancelled because they had to substitute for another plane without a skycouch option. There were no seats together for the original 13 hour flight so my wife and I asked customer service to rebook us on the following day. This took 4 hours on the phone. The website and app we unable to do any of this change. It seems the customer service staff had to put us on hold for 15 minutes to 20 minutes at a time. At one stage the customer service said they were contacting the airport to verify seat allocation. We got a new e-ticket emailed to us that did not show the Skycouch, or any seat allocation. When we called to ask about this which took an additional 45 minutes, the customer service representative told us they could not correct it because "our reservation had been changed too many times". Let me assure you that all of the changes were done because Air New Zealand cancelled our earlier flight and we spent many hours on the phone rebooking that flight. This all happened 28 hours before departure and I was never personally informed of the problem. My sister with a separate booking was informed 34 hours before and it was only because of her contacting Air New Zealand that we even found out there was a problem with our booking. I was born in New Zealand and feel it is helping the country by flying Air New Zealand but that loyalty is now broken. The actual flights, cabin crew and even the customer service staff themselves were good to very good but they don't seem to be able to forecast the service to their planes more than 48 hours ahead of time and this causes a cascade effect to their customers. If their customer service staff had the tools to make corrections it would be less painful but when it took 4 hours to rebook a flight and make a seat allocation that shows there is something very wrong about their system. I personally know if many other people who have experienced very similar failures by Air New Zealand including my sister and a cousin. I hope that Air New Zealand can fix the problem and recover from this failure. Regards, Mark Teale, Architect

I had an awful experience flying with Vueling from Barcelona to Paris. A flight attendant behaved shockingly unprofessionally, yelling at me in front of all passengers for no reason. Instead of handling the situation with professionalism, they were aggressive and humiliating, making the experience extremely distressing. Hoping for some resolution, I contacted Vueling’s customer service, but their response was completely dismissive and failed to address the seriousness of the situation. There was no accountability, no apology, and no concern for passenger experience. This was the worst airline experience I’ve ever had. If you value professionalism, customer service, and basic respect, avoid Vueling at all costs! I will never fly with them again.

I purchased a Business Class international ticket on American Airlines for approximately $4,000 because I needed a lie-flat seat due to my bad back. This was a significant expense—nearly five times what my friend paid for a coach ticket ($800)—but I justified the cost for the comfort and ability to sleep on the outbound flight to Europe. Unfortunately, my experience with AA turned into a nightmare. The night before my departure, AA canceled my flight without explanation. Instead of accommodating me properly, they rebooked me on the same flight the following day but downgraded me out of Business Class. When I requested to be rebooked at the original $800 coach fare (which I would have purchased had I known I wouldn’t get Business Class), they refused. Instead, they insisted I would have to pay the significantly higher last-minute coach fare. AA assured me I would be treated “fairly” after my trip—when, of course, I had no leverage. After multiple follow-ups, they issued me a mere $853 refund. Frustrated, I took matters into my own hands and contacted every senior service manager I could find on LinkedIn. Only then did someone reach out and offer me an additional $500 flight credit. In the end, I paid $4,000 for a Business Class ticket I never received, and AA effectively kept over $1,800 of my money. This is deceptive, unfair, and frankly feels like fraud. Lesson learned: just because you pay for an upgraded seat doesn’t mean you’ll actually get it—or your money back if AA decides to downgrade you. What a disgraceful way to treat a longtime loyal customer of over 25 years. This experience has made me seriously reconsider ever flying with American Airlines again. 1,000 thumbs down. 👎👎👎

Old airplane, old entertainment, worn-out flight attendant uniforms (though the crew was great), half of the food was tasteless, especially the bread, which I expect to be freshly baked and warm, was hard, cold, and wrapped in foil. extremely limited legroom for a long-haul flight, and worn-out (hence hard) seats. Etihad is no longer what it used to be. Route: Vienna - Abu Dhabi.

8am Plane was returned to terminal. No instructions given of options. Sat for 9 hours. Lost our luggage

BKk-TPE on BR206,Check in at BKK chaotic and opened to late.Check in machines difficult to use or out of order.Boarding was ok.Inflight meal was asian,legroom felt ok but seat didn't feel comfortable(787/10),flight attendants not that friendly,stingy with drinks,refused to hand out a whole can of coke zero.Flight took off late,no information why late and no apology.I wouldn't use them again.

I recently had a very disappointing experience with Air Arabia regarding their ticket cancellation and credit refund policy. I booked a flight for my brother and paid an extra 200 just to make the ticket cancellable. Later, due to unavoidable reasons, I had to cancel the ticket. Instead of refunding the amount back to my original payment method, Air Arabia held the amount in credit points, which is already an unfair policy considering I had specifically paid extra for a cancellable ticket. When I tried to use these credits for my own flight booking, I was shocked to find out that I couldn’t use them because the credit was under my brother’s name, despite the fact that both bookings were made from my own account. This makes no sense, if Air Arabia is going to hold my money hostage in credit points, then at the very least, they should allow it to be redeemed within the same account, regardless of the passenger’s name. This is a highly restrictive and unfair policy. If an airline is unwilling to return the money directly to the customer, they should at least provide the flexibility to use it for future bookings, regardless of passenger name, as long as it is within the same account. This experience has left me with a very negative impression of Air Arabia’s policies. Instead of offering customer-friendly solutions, they create unnecessary restrictions that ultimately cause financial loss and frustration for their passengers. I would strongly advise anyone considering Air Arabia to read their fine print carefully before paying extra for a ‘cancellable’ ticket—because in reality, your money might not be as flexible as you think! I certainly won’t be choosing them again unless they make their policies more transparent and customer-friendly. 👎 Very disappointed with their refund & credit policies!

I want to share my extremely frustrating experience with China Southern Airlines regarding pet transportation. Before purchasing my ticket, I contacted the airline to confirm whether I could check in my small dog (a 7 kg Jack Russell Terrier) on my flight from Hong Kong. The airline clearly stated that pet check-in was allowed, so I proceeded to buy my ticket. However, when I later requested to reserve a space for my pet, the airline suddenly changed its position and informed me that pet check-in is not allowed on flights from Hong Kong. When I pointed out their previous confirmation, they ignored my concerns, repeated generic responses, and refused to take any responsibility for the misinformation they provided. This situation is unacceptable. I bought my ticket based on their confirmation, and now I am left with no options. They refuse to offer any solution, alternative flight, or refund. This feels like intentional misleading of customers, and their lack of accountability is shocking. I believe it is important to share this case to warn other passengers about China Southern Airlines' unreliable communication, misleading information, and poor customer service.

I was charged 73€ for absolutely no reason, I had luggage that didn't exceed 10kg as in my ticket. I'm very disgusted at how I was treated by the person in the gate. He started shouting and not even considering that I was speaking to him politely and explaining that my luggage didn't exceed 10kg, it's really a disaster.