Azul used to be a 'friendly' and customer focused airline when they newly entered the market. They are still benefiting from that reputation, but in recent years they have become an arrogant and expensive airline. They are on average far more expensive than the competition and the service is mediocre at best. If you are travelling from Sao Paulo, be careful! Their main airport (VCP) is far outside the city (approx. 90 minutes without traffic). They have a free shuttle bus, but demand far exceeds capacity so you will in all likelihood have to arrange a last minute taxi. I used to be loyal customer, but after experience some of the arrogance first hand, I'm no longer flying with them.

Return journey flight PVG to LGW was cancelled and I was automatically rebooked to LHR. No help provided in transport from LHR to LGW. The airline needs to improve customer service and adopt a friendly helpful attitude to passengers on international travel.

Ryanair’s baggage policy feels unfair. No size check at check-in, yet unexpected fees at boarding when options to avoid charges are gone. Inconsistent enforcement—some oversized bags allowed, others not. Poor customer service, inconsistent process, and disappointing experience.

The overall experience was terrible, first we had about 20 min delay in boarding the plane, then there was a delay in the airport shuttle as well which is supposed to take us to the gates, never mind you this was a transit flight which left us no time to reach the next gate and they didn't even bother to send an usher to let us know what to do, the airport personal told us to go to their Kiosk and their employee had little client relations experience, thought that booking a hotel and flight the next day would some how miraculously help us reach our obligations in time and was rude in general with little regard to people's feelings. And when we asked for compensation for the delay they regarded it bad weather although the delay was obviously logistical. Also the plane get crowded, the seats are too close, they might cancel tickets and rebook them away from each other, and you easily catch a flu from how close the seats are together. Other airline were much much better this was my worst experience. I had to put one star because it wouldn't submit (0 stars)

On Nov 30, my family and I faced a terrible experience with Frontier Airlines. We were charged extra fees, with separate seats, and forcibly removed us from the plane without explanation, violating passenger rights. Stranded without help, we had to buy new tickets by Delta Airlin

We booked ticket for my mom due to emergency we cancelled ticket on 21st August. It’s nearly finish December but never received money. Still they figure out. It’s not reliable airlines for travel.

Disappointed with Volaris flight 116 (MEX-CUN). Denied boarding despite full fare, long delays, poor staff communication, and confusion at the gate. No response from Volaris after contacting them. This caused major inconvenience and stress. Unacceptable service

Due a maintenance failure on their plane, EasyJet redirected us from Porto to Madrid. We were held for over 3 hours with no food, then stranded in Madrid in the closed airport, on the floor with the homeless. I had to pull an all-nighter and book a new flight with another airline

I was instructed by TSA to check my bag in due to hairspray I purchased in TX. It was less expensive than SC. I understood and agreed. American Airlines threw my hairspray away and I lost $26 but you lost more for not allowing me to check my bag. I’d like a refund for the hairspray.

I went on an engagement trip to the Comoros Islands. I had the most unpleasant experience ever. At one point during a stopover with no descent, the crew simply prevented us from using the bathroom for almost an hour. The flight attendants were unpleasant and really quite nasty. A totally unprofessional service that has marked me to this day.