Latest Airline Reviews

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

New policy, if you are have seats towards the back of the plane they will now take your carry on and at the gate check it in. They use the excuse that they have no more overh3ad space which is completely false. I had my carry on taken and got in my seat to notice several overhead bins with empty spaces. My laptop was in my carry on and was damaged during poor handling at the gate. I usually travel business class, but got a last minute ticket and I'm shocked at how people are treated in the main cabin. The tickets are cheap either for what you get. Do better Delta or get ready to go bankrupt.

My Lufthansa flight was cancelled only two hours before departure due to airspace restrictions, and this has now happened twice in a row. I have been stuck in the city for two full days, and tomorrow’s rebooked flight will be the third attempt. which may also be delayed or cancelled. The situation itself is outside Lufthansa’s control, but the handling has been extremely disappointing. No clear guidance, no proper support, and a rigid attitude from staff who seemed unwilling to help with missed connections or prepaid hotel nights. I expected a basic level of care from a major airline, but instead felt abandoned. After this experience, I no longer feel confident choosing Lufthansa for long-haul travel.

Etihad lost the bags for the entire business class for two hours after landing. I had an Airtag in my bag, so I knew it was in Boston, and it just sat on the tarmac. There were no Etihad people to talk to, no one who would bring the bags the final 100 yards to the baggage claim, no one to say they were sorry. After traveling for 20 hours and paying for a a business class ticket that includes priority baggage, this was ridiculous. The level of service here is inexcusable. Etihad refused to offer even a discount on a future flight. Take your business to an airline that takes pride in it's customer service.

I’ve never met a person like Abhinash Chettri at the Indigo Airlines counter in Terminal 2 during my delhi to coimbatore flight — so polite, well-spoken, and helpful while guiding me about the luggage and lounge. People like him truly make customers happy and help the airline build lasting relationships

Etihad airways, the best airline ever, I toke a flight Abu Dhabi to Luxembourg

Worst, delayed my flight 10 hours, I payed 420 for flight last minute flight and missed the birth of my child and all they did was issue me 124 dollar credit to fly again, I would not fly with them again

They changed my flight with no notice and gave me no option for a refund or to pick a different flight. When I contacted them about it they basically told me that they're allowed to change my flight without any notice and it's not their responsibility to make sure I get home.

Not being able to choose a seat or pay for a seat is crazy. Also, you can’t upgrade to a better group through the website, only via the app (figured it out too late)

I’ve never met a person like Abhinash Chettri at the Indigo Airlines counter in Terminal 2 during my delhi to coimbatore flight — so polite, well-spoken, and helpful while guiding me about the luggage and lounge. People like him truly make customers happy and help the airline build lasting relationships