I am a valued customer, right now I am writing this comment on boarding, flight 1250. On 17Jan25 I was flying from PHL flight 2034, the agents at the gate they took my carry-on as no space was available. They gave me a tag with a wrong name, I didn't check at that time because I trusted them. At CLT,my destination, I couldn't find my bag. I notified the Baggage claim immediately and submitted my compliant online. After a week my Baggage still not found. They told me to claim and submit my documents. I have never experienced such a nightmare! Time consuming form and I have to submit it twice! Exactly, one month I haven't received any feedback! Still lost my Baggage. No refund! I am praying to God this will not happen again to me.

Air Arabia is one of the worst airlines due to its poor customer service

Summary: Unprofessional business practices, flawed customer service, failure to provide services as advertised, complete refusal to provide refunds. I was booked a flight PHX -> MSP -> MCO by my employer. The flight to MSP was delayed over an hour due to a "controllable error" on behalf of Sun Country which caused me to miss my connecting flight to MCO. There was another Sun Country flight to MCO from the same terminal. I was denied access to this flight because the attendant "wasn't allowed to rebook at the gate." The flight took off with empty seats in it and me stuck in MSP. I was told my checked bag was at MCO by Sun Country representatives. I would later come to find this was a lie. I was offered a rebook that would have me landing at MCO 14 hours after the original flight's landing; this was not an option as I had my brother's wedding to attend as his best man. I was refused all options to be rebooked on a different airline despite the fact that I was inconvenienced by Sun Country on a mistake that was solely their fault. I accepted a voucher for the cost of the flight and figured my employer could keep the voucher and pay me the cost of a rebook with Frontier. I rebooked with Frontier and then was informed, moments before boarding my new flight, that my bag was in MSP. Apparently, without my consent, the bag was refunded as well and left sitting in MSP without my knowledge - I only learned because I was called by a Sun Country representative while at the gate to depart with Frontier. Sun Country refused to send my bag to Orlando using the voucher. I had to leave the terminal, grab my bag, check it and pay it out-of-pocket to Frontier, and then get back to my gate before departure. During this process, Sun Country failed to locate me on all online platforms to offer support as the ticket was purchased by someone else on my behalf and I did not have access to their purchasing card information or personal email (despite having my ID, flight information, and personal information to complete an account lookup). Avoid flying with Sun Country at all costs.

My experience with Air Baltic is mostly positive, contrary to other low cost airlines. Crew members are polite, snacks and drinks are adequate, seats are comforatable (and reclining), spacing adequate, all questions regarding fligts can be resolved by email or phone. So I tend to fly more with Air Baltic even if their flights costs more.

Surprised at the awful overall experience with Lufthansa! What happened to the famous German punctuality? All flights were delayed without a proper explanation, bad customer service at the airport and had to wait an hour for our bags, won’t be flying with Lufthansa anymore!

It was a bad experience to fly with Lufthansa, and this will be the last trip with them, they are going down, Delayed departures, Uncomfortable seats, imagine sitting in an uncomfortable seat for 12 hours of flying. The service is very poor inside the plane, the food is bad, the touch screen hnfront of seat doesn't work and the flight attendants are incompetent. I advise the company to review the flight management and pay more attention to the passengers, otherwise it will go worse and no one will travel on its lines.

This is for European flights: Swiss is great for direct or short flights within Europe from ZRH - good prices, normal flight times, modern aircraft, and friendly cabin crew. For intercontinental flights, choose another airline

Emirates - Fly Better? Nah, Emirates - Fly BITTER, would be most appropriate - that’s how appalling the behaviour of some of their Dubai ground and flight staff is. For the context of this review, we were travelling to Chennai, India from Dubai, UAE on an Emirates. The flight crew didn’t care - they were downright rude in their responses to and interactions with most Indian passengers on our flight. Prior to boarding our flight, we had an extraordinary experience with their ground staff - it took us nearly 2 hours to just drop off our baggage due to long queues, lack of signage and direction and unhelpful, derogatory ground staff. I’ve narrated the full ordeal on TripAdvisor, product review and lodged a formal complaint with Emirates. In a nutshell, their ground staff at Dubai international airport are an epitome of arrogance, disrespect and poorest customer service. When we tried to escalate the issue on the spot, one of the staff at the check in counters asked us to “take it easy because things like this happen" and to not ruin our vacation. In my humble opinion, I am an employee and we serve customers too and we have good and bad days but we don’t treat our customers badly and give them disappointing experiences and not be sorry about it. Stop normalising bad customer service, giving unsolicited advice to your customers to defend yourselves; and learn to apply the concept of “continuous improvement” - it’s an actual thing. We have been travelling frequently with different airlines over the past decade and not once have we been treated so poorly. If it’s an Indian passport or an outbound flight to India that’s made you behave differently towards us, then SHAME ON YOU Emirates - it’s about time you get your act together and consider including the concept of “diversity and inclusion” as part of staff training or hire employees who care about serving customers from all backgrounds.

They off loaded my family of 9 which included 4 children, customer service was disgraceful. We were stranded at the airport for 5 hours and had to return home economy class even though we paid for premium economy. We will never fly this airline again ! A rating of 1 was too high i wish i could have given them a 0