Flight Review for Philippine Airlines (PR 126 – MNL to JFK, January 16, 2025) Rating: ⭐️⭐️ Class: Premium Economy Experience: Disappointing Customer Service Review: While Philippine Airlines provides a generally comfortable flight experience, my recent interaction with their myPAL Upgrade program left much to be desired. I bid the maximum amount for a Business Class upgrade but was informed my bid was not selected, with no opportunity to bid higher. I reached out via email (case #01629102), social media, and even visited the Makati branch in person. Although the staff admitted errors in processing my bid, no resolution was offered. Adding to my frustration, five Business Class seats remained blocked with no transparency about their availability. The lack of communication and accountability overshadowed the positive aspects of the flight. Philippine Airlines needs to improve its transparency and customer service, particularly with premium services like upgrades. I hesitate to recommend the airline to travelers seeking a reliable experience.

I’ve found, as an American Platinum customer, that training issues for staff are the biggest problems for this airline. I love American, but the training issues are inexcusable.. A gate agent in Chicago, and a rep at AA.com, were completely incompetent!!! Both lied to me about my bookings!! I was booked to LAX with a day’s delay by the algorithm at American when I was able to book my own flight the same day. This ,too, is inexcusable!! !I was told by 2 separate AA.com agents that I had a flight home when it did not exist (I had to go to the airport to get an agent to do the booking, (this is simply stupid for a major airline!) All told, I am loyal to American customer at the Platinum level, but I can see the incompetence in their staff…all obviously training shortfalls. It is best that customers review their bookings and have little trust in American until they can get a trained and competent staff throughout the network!!

DFW Jan 9/10th. Gate 18 (various).I have plenty of time to write this as it is our second day sitting on the tarmac. Yesterday was a 7 hour episode as the entire airline was crippled by a 15min icy rain. Somehow they were not able to de ice and get the plane moving not were they able to comminicate this with us. After 5 hours we de boarded then reboarded to wait an additional 2 more hours. They used the pathetic excuse that it wasn't their fault due to weather and have no one hotel accommodations. So her we are in day 2. We've sitting on the tarmac for 3 hours now waiting for a crew to empty the toilets. Now, we have been informed that the crew will change but we can sit in the plane. Customer service absolutely sucks. Management needs to be replaced. Spirit and Frontier, although lee on the totem pole surpass the professionalism and customer service expected from the 'Worlds Largest Airline' Complete joke......

American Airlines flight 3626...you have a flight attendant who is in need of training or retirement. Don't know her name but she's an older white middle aged lady with blond hair with a bad unprofessional attitude. She constantly harasses passengers and from judging the body language of her fellow attendants they don't care for her either. Thank you for your attention in this matter.

Horrible customer service on slow chat or the forever busy phone center. Gates cannot help getting on standby and send you to the worthless app that tells you to contact the helpless desk. Now my flight is delayed and I’ll have minutes to run to my gate!! Horrible.

The worst airline I have ever known. I would never recommend them. They lost my luggage, and it still hasn’t been found after about a month. They do nothing and don’t care about their passengers—they only care about money.

This is NOT about URAL AIRLINES !!! This website doesn't allow you to make a review if it is not about one of the listed airlines. My apologies to URAL airlines. I used you as a place holder. The Webmaster should add an option "OTHER AIRLINE". Beware of the FLAIR Airline - bunch of crooks and cheaters. AVOID THE FLAIR AIRLINE AND THEIR AGENTS AT ANY COST !!! This is a warning to the general population about doing any business with the FLAIR airline company. DON’T !!! I initially booked the flight to Las Vegas with some travel company, who purchased tickets from FLAIR airline, and then got an email from them (and a telephone call) telling me that I could not have any luggage on this ticket, and I must change the ticket to a different ticket for more money and different conditions of travel. And I worried about that luggage and so I initially agreed. They got me a different ticket with Flair. For more money. After I reviewed the whole thing, (THE SAME DAY, within a few hours) I realized that it was some unethical scam and replied to them that I wanted the whole transaction canceled and I also contacted CIBC asking them to cancel those charges. CIBC replied that they were canceled. They did not mention that it was a "temporary" cancellation. I also called CIBC and asked the agent to make a note about it on my file. I don't understand why it got renewed. I thought the whole problem was solved already, while I was in Europe. I was tricked into agreeing to pay the higher price for the ticket and it was totally unethical. The agent who did that, among other things was falsely saying that I could not have any luggage on this ticket, that it was Flair policy, and that I had to purchase a different ticket for more money. This turned out to be not true. I have heard that Flair Airlines has some problems, but this looks like they are trying to bully people into getting more money or something like that. I totally object to this practice. When I found out that the ticket was not canceled, nor my money payment from the bank, I have called Flair several times, explaining that I canceled the purchase of the ticket within a few hours from being tricked into the purchase. Every time, the operators took the note down and always promised that it would be passed to the people in charge and handled in a few hours or max a day. It never was. I also wrote a message to Flair explaining the situation and the reason for the cancellation. Created a ticket with ID No. 618856. They, however, didn't respond. I found a personal business email for Flair's top management officers [email protected] [email protected] and wrote an email about the situation to them. Nobody from Flair ever responded to this situation. They simply ignored me and kept my money. If they developed this approach as a new business model – then it is not only unethical but most likely also illegal. I end this rant with a warning: DO NOT BUY ANY AIRLINE TICKET IF IN ANY WAY IT IS ASSOCIATED WITH THE FLAIR AIRLINE COMPANY!!! TOTAL CROOKS.

Someone on a previous flight had apparently poured water between the seats and into monitor to be used for watching films and such (I was in business class, 1a). The flight attendant superintendent came by repeatedly and accused me of spilling water on the monitor. I had not. The only thing we later found was that the free plastic bottle of water had rolled into the crease of my seat. It was unopened and so not the source of the problem. The superintendent even went so far as to accuse me of being drunk (!!) even though we were already over 30 minutes into the flight (from KEF to SEA) and I had not had anything to drink in over 4 hours (since the drinks served at the beginning of the previous flight from ARN to KEF. She went so far as to refuse to serve me more than one drink on the flight. I have never been so rudely treated on a flight before, economy or business class. Moreover, when I pointed out that the monitor was not working, the superintendent (she refused to give her name) blamed the malfunction on me (!). I am requesting a full refund for the flight and an apology from Icelandair. I also think the superintendent should be formally reprimanded and, perhaps, given some additional training on simple manners and professionalism. I have been a customer on Icelandair for decades. I may select another airline in the future.

Great flight from Prague to JFK to Atlanta! Delta has been my “go to” airline for all of my business career…in my opinion, they have the best personnel, policies, sky clubs, and my experiences have always been positive. Living in Atlanta has been a distinct advantage since 90+ percent of my flights originate on Delta…semi-retired now but have accumulated over 5 million miles on Delta and now Delta 360 is here…been blessed to have Delta as my carrier

Short story, zippers were torn completely off of my bag and all of my stuff came out onto the carousel in an open plastic bin. Have yet to get help or compensation from Hawiian. Still trying to figure out if stuff is missing. Long story, Hawaiians online customer service told me to contact hawiian through email about the bag, but I never heard back. Reached out 3 times. Eventually had to call and wait to speak to someone. Rep initally is unable to give me any info or answer any questions. Says theyll get back to me eventually and that they’re currently dealing with claims in October (it’s Jan 6th) and they weren’t sure how long the wait would be. Rep says I need to send photos which I had. They repeatedly accuse me of not sending photos or sending in the wrong format but eventually, suddenly sees them in my first email (?) and tell me it’s an issue with the bag. Not sure how two intact working zippers get ripped completely from a bag during the flight and it’s a me and my bags problem. Problematic, rude slow, basically nonexistent customer service and the flight wasn’t great either. Highly recommend avoiding if you can