Air New Zealand will be asking more than 10,000 customers travelling on its international network to take part in a passenger weight survey this June. 

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The survey is essential to the safe and efficient operation of the aircraft and is a Civil Aviation Authority requirement the airline said.

Air New Zealand Load Control Improvement Specialist Alastair James explains that the survey is about checking the weights of passengers to access if there have been any changes since the last survey.

“We weigh everything that goes on the aircraft – from the cargo to the meals onboard, to the luggage in the hold.​ For customers, crew and cabin bags, we use average weights, which we get from doing this survey.”

Customers on Air New Zealand’s domestic network were weighed in 2021 and now with international travel back, it’s time for international flyers to weigh in.

“We know stepping on the scales can be daunting. We want to reassure our customers there is no visible display anywhere. No one can see your weight – not even us! It’s completely anonymous,​” said Mr James.

​“It’s simple, it’s voluntary, and by weighing in, you’ll be helping us to fly you safely and efficiently, every time.”

The survey will take place at the entrance to the gate lounge of certain Air New Zealand flights departing from Auckland International Airport between 29 May and 2 July.

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