This week GT's Radar slams some Jetstar passengers who are whinging about getting a full refund after a flight from Bangkok to Melbourne was diverted to Alice Springs for a medical emergency.

GT's Radar points out that Alice Springs does not have customs and quarantine nor does it have the equipment to unload a Boeing 787.

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There was a technical issue after landing and the passengers were delayed for over seven hours while a replacement aircraft was sought. The baggage was further delayed until a repair to the 787 was affected.

Incredibly a few passengers are demanding a full refund.

Jetstar operates 1750 flights a week and over 1/3 of fares are below $100.

Airlineratings.com was developed to provide everyone in the world a one-stop shop for everything related to airlines, formed by a team of aviation editors, who have forensically researched nearly every airline in the world.

Our rating system is rated from one to seven stars on safety – with seven being the highest ranking. Within each airline, you will find the country of origin, airline code, booking URL and seat map information. The rating system takes into account a number of different factors related to audits from aviation’s governing bodies, lead associations, as well as the airlines, own safety data. Every airline has a safety rating breakdown so you can see exactly how they rate.

Over 360 of the airlines on the site that carry 99 per cent of the world’s passengers have a product rating. Given that low-cost, regional and full-service carriers are so different we have constructed a different rating system for each which can be found within each airline

Airlineratings.com has information on over 30 types of aircraft from the latest Boeing 787 to the A380 and smaller jets.

Best of all, there are simple answers to many of the quirky questions including:

• “What are all those noises after takeoff and before landing?”
• “Why do you have to put the window shades up for landing and takeoff?”
• “What is a winglet and what is it for?
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