Incompetent, Horrible customer service. Never on time. Delayed our trip twice, One time there and one time back causing us to miss our connection both times. Could have held flight the second time as it was barely 3 minutes and their fault. Counter people barely speak English and refuse to help

Absolutely horrible and rude flight attendant! Very rude to the children. We told him we would report his attitude but he fired back "hey I can be even more rude" and added " go ahead and complain.... nothing will become of it .... I will come up with a better story than yours". American Eagle should do something about such fight attendants.