Passenger Review

Norwegian review by Todd

2 / 10

05 June, 2019 by Todd Eaton

Economy

Norwegian deliberately abandoned, endangered and disrespected nearly 400 passengers by waiting til 3:30am to cancel a flight from Copenhagen to JFK that had originally been scheduled to depart at 5:45pm. They offered ZERO assistance for rebooking, lodging, food, etc. They had no staff available at all, and their crew quickly left the airport. No one answered their customer service phones. I had to rebook on another airline at a cost of 2500 dollars. Through research I've found that this is standard operating procedure for them.

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Norwegian

Norwegian

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

3

Meals and Beverages

1

Recommend Airline