Air Baltic review by A 2016-01-18

I had an excellent experience with airBaltic. The trip was very cheap, on-time, and high quality. I needed customer service' help in order to book an animal in the cabin, and they answered my call swiftly and with clear English on a Saturday morning. Despite there being two animals booked on the flight already, the lady made the effort to contact a senior member of staff out-of-hours, on his weekend, just so that s/he could override the system so that I may fly back home. She then called me back to tell me my booking was confirmed within the hour. She told me to arrive early to the airport so that Customer Service could be at my assistance in case anyone opposed the booking, and told me not to check-in online, but to do so at the airport at no extra charge. At the airport, I had no trouble checking in, and was not charged extra. No other airline has ever gone through that sort of trouble for me. I highly recommend airBaltic. Just beware of the non-classical luggage permission: 20kg checked luggage and 8kg total in the cabin over a maximum of two items. Not that they checked my luggage. :) Best airline!