Worst experience ever. Very poor customer service at check in. Have been asked to shift luggage from carry bag to check in bag even though i told them that i need to check in carry bag as well as my parents are really old to carry 7kilos around. So all bags are under required limit in total. But they didnt listen to me. I booked in for wheel chair when i booked tickets and had to pay extra for that and they said you will only get it at kuala lumpur airport not perth airport!! Last time when i booked in with other airlines my parents got wheelchair assistance at all airports without paying extra and had no luggage issues. They got really stressed out at departure time. I will never ever recommend this airline to anyone or will book in with malindo airlines ever!!
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Malindo Air
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
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Check-in Process
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Meals and Beverages
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