Passenger Review

Qantas review by Paul 2015-08-20

5 / 10

19 August, 2015 by ar

Economy Class

Very poor experience will never fly Qantas International again. Originally the flight from SYD to LAX was cancelled 11 months before departure = lost extra leg room seats upstairs on airbus A380. Then days before the flight the departure time and aircraft was changed (A380 to B 747) = lost extra leg room seats again and sat at back of the plane. Service fair on revamped B 747 but disappointing not to be able to try the A380. Visiting Sea World San Diego Ca got a text from Qantas your flight LAX to SYD has been cancelled please contact us. After 45 mins on the phone to Qantas (luckily I had a US sim in the phone) rebooked on oldest B 747 they could find = had to sit next to the 4 toilets. Poor service and very old aircraft really cramped for 14.5 hours. Missed out on trying A380. Never again Qantas.

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Qantas

Qantas

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

2

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline