Passenger Review
Cebu Pacific review by Michael
4 / 10
01 December, 2019 by Michael Deshay
I fly but NOT BY CHOICE! Dirt cheap airline. In the Philippines, they are the most available. Within the region, they usually have cheaper prices 1. Beware using the website. Most add- ons are automatic UNTIL you manually decline. 2. Flight delays the norm. Terrible communication to passengers. 3. Gate areas often look like "homeless shelters." 4. Crew behavior very lax, often unprofessional. They know its a "cheap alternative." You will see crew members yelling casual conversations across aisles. I assume overworked, often forget passenger requests. 5. Food:Cups of Ramen, soda. 6. Baggage.Zero tolerance.They often weigh carry on while you are in que and a second time at check in counter! Since they staff "bare bones" expect bags to be late. 7. No one to complain to. Missed flights, etc. Very hard to find someone of authority. They keep their offices hidden. "Supervisors" are lowest level, and have no authority. 8. "If you don't like it, just sue me!" Historically they have many aeronautical and consumer violations in the Philippines. They know you have very little legal recourse. That's how they make their money!
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Cebu Pacific
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
n/a
Baggage Handling
Check-in Process
Meals and Beverages
Recommend Airline