Aeroflot review by margarit 2016-10-11

I called Aeroflot and told that we're going to be late for our flight and asked if we can change the tickets. They told that tickets aren't refundable or changeable but said that I can request the tex that hasn't been used. Our flight was from Yerevan-Moscow-LAX and we were being late for Yerevan flight but others were fine but representative didn't told me that in order to request the tax I have to cancel my other flights. After buying another tickets and finally arrived to our destination I called to request my tax but now they're saying that because I didn't cable my flight I can't get my tax back. So unfair. First time they said I can and request it anytime but now they told that I can't. I even asked their supervisor but he hung up on me after telling the same thing. I called 1(866)879-7647 and spoke with Daniel who said he's a supervisor. After all he and the other girl told that I can just write them a negative Review but that's the only thing I can do. What a rude customer service they have.