Aeromexico review by Viviana 2014-01-03

I booked a round trip from SFO - Mex city from 12/23/13 to 12/30/13. I had no issues with the staff at SFO; they were great. On my return checkin in at Aeromexico counter in Mexico City the lady behind the counter was a total witch. Flight 668 @ 9:11am. She asked for my immigration declaration that people fill out at arrival. No one ever told me I had to take care of that form & that they were going to ask me for that form upon return. The lady was rude and not helpful at all. She started saying that I couldn't board the plane and that the next plane to SFO was until January 9. I went crazy but kept my cool. I asked "how can fix this problem? I cannot stay here, I'm traveling with an elderly person". She then pointed at the immigration office & told me to head over there. It seemed as she was enjoying my frustration. She then said that if I couldn't fix my problem due to departure time at 9:11am, she recommended to let my mom travel alone & for me to catch the plane until Jan. 9. I was so nervous & frustrated but she seemed not to care at all. Once I went to the immigration counter I thought I was going to face another difficult person, but fortunately he was nice & helpful. I didn't even have to pay the "fine" they usually charge. I i was able to get the paper with a stamp & the problem solved. Once I was at the plane I told the story to a flight attendant. She said that if a passenger loses that paper all she/he has to do is fill it out again. That lady behind the counter made me go through hell. I really hope these employees get better training on how to treat costumers.