Passenger Review

All Nippon Airways (ANA) review by Kawaii

4 / 10

03 September, 2023 by Kawaii Seangmany

Business Class

ANA -Business Class Meal - knorr cup of noodle and teacup size vegetable broth Business class flight from Haneda to SF. Got a vegetable soup, more like vegetable broth served in a teacup size cup. Not a single vegetable in that so-called vegetable soup. I can't taste anything but salt. After 9 hours, I asked for food and the flight attendant said the kitchen is closed with. a smirky smile. I was shocked by ANA's extremely low customer service performance, from food to the flight attendant's lack of concern. I wished I had taken pictures of the pathetic food. People in this world have different diet preferences. Most companies in hospitality industry who are customer service- driven are aware of this. So they usually offer more that one type of food. This was the first time I was served without meal options in business class.

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All Nippon Airways (ANA)

All Nippon Airways (ANA)

Overall Value for Money

2

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

1

Baggage Handling

3

Check-in Process

2

Meals and Beverages

1

Recommend Airline