Passenger Review

Luxair review by Stephen

3 / 10

18 July, 2023 by Stephen Holloway

Economy Class

7 hour unexplained delay that was also continuously extended. No explanation provided. No offer of food or a drink at the airport. Customer Service rep who answered the phone did nothing except apologize in a tone that sounded the exact opposite of sorry. I thought she might have been about to laugh at one point. This is an expensive airline that isn’t worth the amount they charge. Avoid if possible.

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Luxair

Luxair

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

3

Meals and Beverages

1

Recommend Airline