Wizz review by Lets

Luton ground handling staff for Wizz Air had an argument with three independent passengers and prevented one passenger boarding the plane. Staff tried to rip off first passenger with £40 because wheels of her luggage were protruding 1 cm. Second passenger stepped in to defend the first passenger but staff continued arguing with both of them. A third passenger stepped in but they started to argue with him and threatened to deny him boarding unless so he apologized so he had to obey their order. Team leader arrived and she continued to argue with all three passengers but admitted there should be no charge for the luggage. Leader was refusing to provide her full name and grabbed second passenger’s hand assuming she was being film although the passenger was just writing down team leaders name from her badge. Second passenger then took a video of the leader so leader and the rest of staff started preventing second passengers to board the plane. They harassed her all the way to the entrance of the plane using physical force that left her with bruises. Since harassment happened outside CCTV footage area, the leader and staff escaped conviction.