Passenger Review

Korean Air review by RAVI

4 / 10

17 February, 2018 by

Economy

It was an international travel from Fukuoka (Japan) to Delhi (India) via Seoul (South Korea) by Korean Air. Due to the bad weather condition, the airline was kept on postponing the estimated time of departure in Fukuoka (Japan) Airport. The flight from Fukuoka to Seoul was 5:30 hours delayed approximately. During that time the staff at Fukuoka airport provided a can of coffee and nothing else. Anyway, I was worried since I needed to board another Korean Air flight from Seoul to Delhi. Unfortunately, I couldn't board that flight. I contacted airlines staff and the staff suggested me to take the next day flight from Seoul to Delhi. The staff happily showed incapability to provide any lounge/hotel for one night stay as well. I was supposed to reach Seoul in afternoon but landed in the late evening. I was completely exhausted and hungry also knowing that I needed to spend one night and a day until afternoon (15 hours approximately) before boarding the flight to Delhi. Now, the flight to Delhi was kept on postponing. During this time period, I contacted airport inquiry and tired to contact airline staff but couldn't find the airline staff in various attempts. Not to mention that airlines didn't provide any food since they didn't bother to contact me at all. Note that the flight which was supposed to take off afternoon was finally rescheduled to 20:00 hours approximately which made my stay at Incheon Airport (Seoul) 24 hours approximately. It was indeed a pathetic experience and I was left with no energy. The airline should treat the passenger properly and also provide accommodation if flights are rescheduled. I would definitely not recommended Korean Airlines to anyone.

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Korean Air

Korean Air

Overall Value for Money

3

Seat and Cabin Space

4

Customer Service

3

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

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