Malindo Air review by bhavika

I am a travel agent and I had booked my clients flight through Malindo. Apparently they have started this new rule as to no luggage and meal in economy class, which was fine. but their own manage booking site was showing that in return journey meals and baggage is inluded despite their technical glitch, which they accepted and yet this was their response "we cant help it". Also after mailing them 3-4 times and calling them ennumber of time for 3 consecutive days. still no revert or acceptance from their end. and finally our departure date coming nearer my client had to buy luggage and meals. and as it was showing on their manage booking page through the whole trip our client blamed us that we are charging extra from them. So, To Travel Agents please donot book this airline they are not at all supportive infact you will regret. To clients if something like this happen, trust me we are there to help you, We can understand the hassle you are going through. and the funny part Malindo airlines is an International airline (HAHAHAHA)