Malindo Air review by Zoran

I have not completed my trip yet and Malindo air managed to disappoint me. In fact, I wonder if this is a real air carrier or internet scam? On my email query i got reply from someone who signed as SUGASHNIE, Executive, (!!) advicing me to "Kindly contact our call centre to assist with your queries. Australia, +61 280 730 133" . When I did I get the recorded message offering to call me back... Day later, still no callback... It does not sound legit at all, even for a 'budget carrier'!! Has anyone actually managed to get things done with Malindo Customer Service Australia? In any communication channel or format?? Never again getting my business Malindo!