Passenger Review

Emirates review by ray 2016-09-02

5 / 10

01 September, 2016 by ar

Economy Class

I booked my flight from Sydney to Beirut via Dubai on 9/8/2016 returning from Beirut to Dubai on 27/8/2016 then flying from Dubai to Sydney on 31/8/2016 . The drama started when i missed My flight from Sydney to Beirut on 27/8/2016 as i arrived late and couldn't catch the flight.. i went to the Emirate service counter and asked about the next flight to Dubai and was told that the next available is ten days from today and i was shocked cos that means i have to stay in Beirut another ten days to jump on the next flight and told them that this is impossible cos i have to catch my next booked flight from Dubai to Sydney on 31/8/2016 and they suggested that i look for any other airlines to book with and arrive Dubai before my next flight on 31/8/2016.I managed to book with Qatar airways next day (paid $2334.00) to catch my next flight with Emirates on 31/8/2016. on my departure day i was told that my booking was canceled and have to pay for another ticket which cost me ($2791.00). My complain is if i was provided with the right information by Emirates customer service in regards to the flight cancellation i could have waited for the next Emirates flight to avoid this high cost.

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Emirates

Emirates

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

2

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline