easyJet review by Matthias 2016-07-30

Cheating - no EU compensation paid / Customer Support with no Support EasyJet cancelled their flight EZY3495 on 06/17/16 from Hamburg to Rome. In accordance with EC regulation 261/2004, I claimed compensation on behalf of 2 passengers. After having processed the forms from EasyJets own site, I received the first answer from Custmer Service on July 2 saying: "At the moment, I am unable confirm the reason for your disrupted flight as I require information from our Operations department. Once I have this information, I will review your claim and respond with the outcome." The exact answer was sent on July 19 after asking them of any progress. Don't expect anything from That Airline. If someone treats customers in such a manner, I would not be surprised Ryanair takes over their slots soon ;) Worst Airline on Planet !!!