KLM review by Silvia

KLM is now consistently my worst travel experience airline! Their staff do not know the applicable benefits for each of their membership levels. It clearly states on their website that silver flying blue members have priority lanes. However, every time I use one, I am told extremely rudely that I am not allowed to use priority lanes. In February 2023 KLM left us stranded in Tanzania for 24 hours due to allegedly security threats. The official Dutch foreign ministry advice for travelling reported no alerts for the area. After I (finally!) returned home, I filed a claim to KLM for compensation which was denied with no explanations. Then I filed a claim for reimbursement of expenses (1 extra day at the hotel and 1 extra day at Schiphol parking) I only received a refund for the hotel. I asked at least 25 times (really not joking here!) to KLM via all the channels they have why I didn’t receive a refund for the parking. After 3 months I am still awaiting for a reply that will obviously never come! Incredibly rude, utterly stupid and I would expect much more from an airline such as KLM.