Smartwings review by I 2017-08-10

We used Czech Airlines to fly from Helsinki to Prague and from there changing to Burgas on a SmartWings plane. It went well, no complains. But when we were supposed to fly back with SmartWings from Burgas to Prague and change for a plane to fly to London it was a disaster. In the end the flight to Prague was delayed for 8 hours (was supposed to leave at 16.30 and actually leaving at 00.15) so that we would obviously miss our flight to London on the same day (as originally we had 2 hours in between), Burgas airport staff being overly rude and not helpful (they are supposed to represent SmartWings). After not getting any help what so ever from the airport staff (we also called SmartWings customer service but they didn’t do anything either), we checked online by ourselves that the only plane leaving from Prague to London was on the next day and it would be the same flight that we would be missing that day at 19.55. This basically meant that our journey would be delayed for over 24 hours and also we wouldn’t know if there is any space on the next flight until arriving to Prague. So in the end we bought new tickets to the direct flight for the next morning and now are claiming our money