Passenger Review

GOL review by Daniel

5 / 10

04 March, 2023 by Daniel Steenburgh

Economy

I arrived at the airport 50 minutes before a domestic flight within Brazil. Normally this is plenty of time to get a ticket, pass security and get to the gate, except perhaps on a holiday (this was not). I was refused entry at the turnstyle because I did not check in on the App 1 hour before the flight. I tried at the 50 minute mark and was given an error. I was forced to buy another, later flight. In all my years of flying I have never encountered such a situation. Any other airline will cjll over the intercom until the last minute to ensure you make your flight, but this one, GOL? They will force you to buy another ticket for bot following an arbitrary app based check in timeline.

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GOL

GOL

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

3

Baggage Handling

3

Check-in Process

1

Meals and Beverages

3

Recommend Airline