All Nippon Airways (ANA) review by Steve 2017-06-03

Best airline in Japan is JAL. Second is ANA. Though JAL staffs(pilots/co-pilots/FA) likes to move to ANA as they say, ANA has better benefits for the crews. However, from the user side, JAL has way better service. Such an example for ANA, is that the ground attendants can be swopped with a robot and no one can tell the different. It just means that they're not trained well and everything is completely by manual. If a customer is complaining, they just go by manual, if they're mad they just go by manual and customer satisfaction is second to nothing. JAL on the other hand is trained very well and knows how to cherish customers and of course they've a smile. Everything up to here is when leaving Japan to USA. From the US to JPN, it all will depend on the staff on duty. But here also, JAL staffs are significantly better trained compared to ANA. A friend of mine boarding together going to SIN had a bad experience and has written the complaint card. After submission in flight to the FA, a senior FA-like person and asked my friend of what's wrong? FAs didn't read and has just poured more oil on fire. We understood that ANA doesn't train the crews. Its still the same after 10 years.