Finnair review by Eduard

On 4th of june I booked 2 tickets and made a reservation for 2 bikes. On 23rd of june I got an email that my flight time changed and they offered me a refund. On july 31 I gave more information about my bikes. On august 2nd after hearing nothing since June 4th I accepted the new flight. 2 days later they mentioned to me that it wasn't possible to bring my bikes after I accepted the new flight schedule and they don't want to give me a refund with the argument that I didn't mention that I wanted to bring bikes... I never had such a bad experience with a flight agency. First they change the flight without mentioning that the bikes were full and offer me a refund. 2 days later I can't get that refund option anymore..