Norwegian review by James

Terrible service from Norwegian. The most unhelpful, unfriendly, unknowledgeable collection of employees I have ever had the displeasure of dealing with. I left my wallet in the seatback pocket, which I realized just after I had cleared customs and could not go back in. I thought it would not be that big of a deal, because I knew the flight, the seat, and the item I wanted back, but it turns out nothing is easy when dealing with Norwegian. I went to the lost and found explained what happened, and they informed me I could email some generic email address and come back in 24-hours. I thought that was ridiculous as it was a just grabbing a wallet from a seatback, and the flight had just landed. I asked for a manager and she said the same thing because of a new policy they had implemented. It was like talking to a wall. I tried to explain that without my credit cards or ID there was not really much I could do. I pleaded with the woman to call up and see if somebody could grab it. No empathy or understanding at all, she just kept repeating that they have a new policy. I had to go online and Western Union myself cash just to have a few dollars to eat and plan out my next steps. I stayed in the airport overnight waiting for the stupid 24-hour period to go through so I could get my wallet back and was informed they did not recover anything. I was livid. So either their cleaning staff stole my wallet or they just did not notice it (from my experience dealing with their staff, I believe either is possible). So now I am in a really bad spot because their policy did not allow a simple radio/phone call up to their employees on the other side of security to grab a wallet form seat 5F. I cannot believe how callous everybody I have dealt with from Norweigian has been.