Lion Air review by Chris 2016-12-07

We flew Lion from Bangkok to Chang Mai, the aircraft was clean and flew near enough to schedule. Booking was not easy, we went through the on line booking procedure right up to paying and then it appeared that all was well, but then we were informed payment was not successful and to retain our booking I had to go to a Family Mart shop about a mile away and pay by cash and I only had 45 mins to do this, fortunately I made it! The actual flight was without problem, but while we were waiting to disembark we watched the luggage unloading procedure and were appalled at the way the luggage was handled and saw the way our brand new Samsonite cases were treated, they were taken off a conveyor and thrown on to a metal floored trailer and then it appeared they were being used as targets with other cases being hurled at our cases, they were both scratched to hell and finished up looking decidedly second hand. We would not use Thai Lion air again!!