Air New Zealand review by Chris

I've been travelling with AirNZ for over 20 years, but a recent experience has spurred me to share a review. Due to not paying attention, I didn't have enough time left before the expiry of my passport for a trip. I discovered this when I turned up at the airport for check-in. AirNZ turned what would have been a terrible experience into one that was quite bearable. The check-in staff moved me to the next flight at zero cost. However they didn't stop there. They printed out a passport renewal form, told me where to go and provided me with a taxi voucher so I could get there. This level of service was so above and beyond what could be reasonably expected. I was completely blown away. Other airlines would have hit me with change fees or cancelled my flight. Instead, Air NZ incurred costs and complexity, just to make my life easier. These actions might have cost them a small amount in the short term, but they have won an incredibly loyalty customer in me. I've told so many people about the amazing service I received. Given the choice, on future flights I'll choose AirNZ even if they are more expensive because I know they will look after me . I'm only Silver status and was travelling on a standard economy fare so didn't receive special treatment. This experience is only one example of the fantastic service I have experienced from AirNZ.