NOK Air review by Luiz 2017-03-01

On 06 / Dec / 2016 I purchased 4 Nok Air tickets to travel on Feb 16, 2017, from Koh Phi Phi to Bangkok via Phuket (tickets included boat, bus and plane). Two weeks before the trip, I received an email from Nok Air stating that the flight was canceled and that no other options were available. On the basis of this information, I bought another ticket, via Krabi, by Air Asia and asked for the refund of the amount paid, pleading for the coverage of the additional expenses I would have, for buying a ticket on time, plus boat and transfer. Initially Nok Air informed me that it would cover all my costs, but shortly afterwards she said she would only refund the amount paid. I had no assistance from Nok Air. I had to buy another more expensive ticket at another company, look for a boat option and make the transfer on my own. Worst of all is that Nok Air had the same option, via Krabi, which I bought at Air Asia, but it hid me from this fact. And to complete, more than 30 days have passed since the flight was canceled and the amount paid was not returned. And I do not think it will be.