Passenger Review
Iberia and Iberia Express review by MARIA E 2016-11-03
5 / 10
02 November, 2016 by ar
Business Class
IB6585 MADRID BOGOTA ON OCTOBER 17 2016 At check in we knew we were downgraded to coach because of overbooking, no apologies, no explanations even when we are Platinum with American Airlines Advantage, member of One World Alliance (same as Iberia) and separating us from our daughters. Terrible service, terrible attitude. We are not traveling with Iberia again.
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Iberia and Iberia Express
Overall Value for Money
2
Seat and Cabin Space
3
Customer Service
2
In Flight Entertainment
3
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
2
Recommend Airline