Transavia review by Jenna 2017-07-18

I flew Transavia from Paris to Madrid. Once I got to the gate, the desk people told me and other members of my group that they will have to check our carry on bags since there is no room in the cabin for them. We all said okay and they put the luggage tags on them. I ask the desk if its okay that I can bring my handbag onto the plane since I would have my carry on. I was told that is perfectly fine. Fast forward, in line got my ticket check about to walk onto the plane. A man in a green vest(the colours and logan of transavia, he worked for the company, or just that plane/airport) He than began to ask me repeatedly to put my handbag into my carry on. I told him that the desk people were putting my carry on onto the hoof( where the big suitcases go) and that I was told that it was okay for my handbag. He then kept telling me I had to put my handbag into my case or pay 30 euros. he started to take my carry on away and I called him to bring it back and not take it from me. He kept saying and I kept explaining until his supervisor came and told him I could bring my handbag . This happened to all my group members. Please teach customer service class to your employees please.