United Airlines review by Tony 2016-10-20

Worst airline ever. I have a $561 credit with the airline and they are making it impossible to use. When I finally was able to reach an agent that spoke English, I was told that I had to physically pay United $200 to just use the credit. The $200 was not taken off the original $561, rather, must have been payed via credit card. The flight I needed was $170. On top of the $200 United already wanted me to pay, they were going to charge me an additional $200 to change the flight, $100 to book the flight through United and not a travel agent. In essence, I would actually be paying United close to the $561 credit owed to me for a $170 flight. Additionally, I spoke with three agents and all of them were rude and disrespectful. I was hung up on twice and the first person I spoke with could not speak English. I sure do hope that this specific employee has the proper authorization to work with the company because I will have that looked into. I'm still stunned that I have to pay to use a credit owed to me. It's not surprise that the airline is rated the worst airline and will most likely be bankrupt within the next few years. This company is crooked and I wouldn't recommend this airline