United Airlines review by Garrett

I was charged $1300 for the round trip ticket to attend my grandfather's funeral. All of my flights were delayed (one was because they had no crew), and apparently there is no in-flight entertainment offered anymore on United flights. There was no food offered other than a small bag of pretzels and a cup of water for a cross-country (5+ hour flight), I was forced to pay $10 for Wi-Fi service that didn't work, and now I've been told United apparently have a new policy in which they don't adjust fares for bereavement travel. When I called customer service, I was forced into using the text messaging option to try to resolve my concerns due to the waiting period to speak to a representative being over 90 minutes. The United representative that I texted with was not only not helpful, but their messages were full of poor grammar, no punctuation (they often wrote paragraphs with no commas or periods or anything...it was just a run-on, nonsensical way of communicating), and a complete lack of willingness to resolve my concern(s). United has lost a customer for life.