Iberia and Iberia Express review by julia

Iberia's communication is outrageous.. I make a reservation in January (transoceanic flight) I make the payment through the page, everything seems correct, I receive an email with the flight details, locator, price, do not forget to travel documented, your luggage .. The title of the booking confirmation email. BUT somewhere in the email it mentions that I have made the reservation but that I must make the final confirmation of my ticket within 3 days. ? ? Gentlemen, communicate clearly with your customers!! It seems unbelievable that a national airline uses the RESERVATION CONFIRMATION title (for a reservation that could not be completed and as they have explained to me in customer service not finalised due to a payment error) vs. RESERVATION CONFIRMED when everything goes well. If the payment does not go through, say it in the website!. Called Customer Service 3 times, 0 flexibility and refer me to book a new flight, I am even thinking you do it like this to get more money from last minute bookings.