Volaris review by Gregg

Horrible experience. Flight from Tijuana to Acapulco was cancelled. That's understandable. But have another flight later to transport your hundreds of paid passengers. Next available flight was 4 dsys later. Company policy is to rebook the value of the ticket within 24 hours, for travel in next 30 days. Absolutely unacceptable for a paid hotel that was that weekend. No refund. Not even a voucher. How are you supposed to plan a new trip in the next 30 days and within the next 24 hours? Oh, and you had to wait hours in line to talk to a Volaris representative to make these changes as their call center was not open. End result is they have STOLEN your money without even having to fly a plane. Horrible policy. Horrible airline.