SAS review by Sharon

Absolutely terrible customer "service." My friend and I were double charged for luggage, and when we showed it to the person at the ticket counter, she said she couldn't refund it, we'd have to submit a claim. It took them over a month to respond and then they refused to even look at the screenshots we had showing we should not have been charged the second time. Then when I tried to ask a question, they stopped responding. This was my first experience with SAS and the flights were fine, but I will certainly never go back if they're just going to inexplicably steal my money and then ignore me when I ask why.