Passenger Review

Norwegian review by david

3 / 10

06 August, 2019 by david cussans

Economy

Top tip: Don't fly Norwegian Air - they are cheaper for a reason. Purchased "Hand luggage only" ticket from MCO-->LGW. Alas, I forgot to weigh hand luggage. 3kg over. Almost empty flight but I had to check in hand luggage at cost of US$ 140. I asked if I could just throw out some books to make the weight, but told no repacking allowed at gate. Just a little bit too cold to get to sleep on plane, but jumper in ..... hand luggage that I was forced to check in. Norwegian supplies blankets, but they charge for them. Got to Gatwick about 1.5 hours late. I would just have caught the bus I was booked onto, but of course I had to wait for the hand luggage I had to check in. I have no problem with budget airlines charging for the cost of each item. However US$ 140 vastly exceeds the cost of checking in one small carry on suitcase. Norwegian are rapaciously preying on the unwary. Looks like Norwegian are the long haul equivalent of Ryan Air. My first and hopefully last time flying Norwegian. The angriest I have been while flying for about 30 years.

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Norwegian

Norwegian

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

3

Baggage Handling

1

Check-in Process

1

Meals and Beverages

n/a

Recommend Airline