Norwegian review by Rebecca

Norwegian airlines website is as clear as mud, and, I believe, purposefully so. I spent over an hour trying to get an answer to my question about canceling my ticket in June with no avail. Given the current pandemic, you'd think this policy and procedure would be on full display, as it is on American Airlines (I merely had to follow prompts and click a button to cancel that flight). I finally found some partial information that I thought I understood. It stated I can cancel and make a claim for points or reimbursement, or at least that was my understanding. Turns out when I canceled it, I lost everything because it didn't qualify and they had not canceled the flight. I called to see if I had any recourse and they were rude and non-helpful. If their website was clear, this would not have happened. If their policy was fair, this would not have happened. I will never fly Norwegian again and I suggest if you want to be assured of a fair deal if something goes wrong, that you don't either.