SATA Air Acores review by Bob 2015-04-03

Customer service is terrible. Before the flight, they left busload of passengers sitting on tarmac for many minutes while staff tried to figure out if plane was ready (why did they fill the bus if plane not ready?). Old fashioned "entertainment" with one or two tiny TV screens several seats away showing one outdated movie. Food barely passable, and breakfast very poor. Very cramped seating. Captain never said "boo" the whole time, and cabin crew were surly. No one even smiles. Very few checkin agents so it takes a long time. Again, not thought about the customer. These people simply do not understand customer comfort or service.