Finnair review by Irina

My flights this summer were good, normal, although food would be good to have for a flight from Madrid to Helsinki... what suprised me more is the time it take to collect the luggage. We were waiting for nearly 1.5 hours, with a lot of people in the same place (maybe the whole Finland? It was too much people for that space). No any people from the company, sometimes a message by radio, quite a cold and robotic one... At least in the last year it was corrected and now it is possible to book for the pet instead of making a special purchase by email and lengthly procedure. However, this year I have another problem with refund of the ticket, as I consider the closure of Finnish boarders as a force majeur... while the chat on the web site does not work, and there is no way to communicate with something that is not a robot to get any possibility of understanding and option of solution... Technology is good until a certain point. FINNAIR lacks the human touch.