Norwegian review by Alex

T Terrible first time experience. You’re required to check in at the counter, which I didn’t know as a first time flyer, so standing in line for my ticket delayed my time through security. When I got to the gate, the airplane door was already shut. The flight attendants were empathetic and told me “Call customer service”. Customer service was rude and told me there was nothing I could do because I never checked in, when clearly I had my ticket in my hand. I even tried to speak to a supervisor but they were busy. I was given an office number and left multiple voicemails. TO this day no response. I sat by the ticket counter all night and the next morning, but no one showed up to help. I actually received more help from other airlines and the information desk than from Norwegian. I had to cancel my other flights in Europe and every other airline had quick customer service and refunded me within a week. Meanwhile my request for Norwegian to at least give me back my taxes has gone unanswered.