Philippine Airlines review by Giovanni

I prepaid my extra luggage online and printed my booking reference where it stated how much extra luggage allowance I have. At the checkin counter in Manila they told me they have no record of my extra luggage. When I showed them my receipt I was advised I need the "real" receipt apparently sent by email. Nobody could tell me why my booking reference included the extra luggage. No arguing or discussion with supervisor and on-site manager helped. Because I had not prepaid according to them the double-rate applied. Absolutely abysmal! Sheer highway robbery! What an airline and what management. I will avoid these guys in future! So for ripping me off an extra 3,000 Peso they lost much more in future business. PAL is a disgrace for the Philippines and its wonderful people. What a welcome! I filed a complaint with the airline and they assured me I will get a response. That was 2 months ago.