Air China review by Aakansha

I took my flight from New York to Bombay via Beijing. First the flight got delayed for 4 hours at Beijing airport stating the reason that there is no fuel in the plane. This is very negligence on a part of international airline that they didn't check for fuel, it’s like keeping the life of customer at risk. When I reached Mumbai Airport, I didn't get my baggage there and airline employee informed me that my baggage is at Beijing airport, they forgot to transfer my bag to the connecting flight. I got my bags after 4 days at my home with my expensive items missing from my bag. AirChina's customer service is very bad and they take no responsibility for their customer's safety and product security. I have contacted them several time but got no proper response. Since my bags was with AirChina entire time it was their responsibility to deliver my bags on time, but it didn't occur and when I got my bags my items were missing. AirChina is taking no responsibility to help me find my items or compensate me for the loss. Worst service when it comes to safety and security.