Air Europa review by Peter

We unfortunately flew flight UX015 MADRID San Pedro Sula which was a long haul flight 12.5 hours. From the start the boarding experience was draconian and terribly organised with both elderly and disabled people left waiting on stairs to enter bus to board plane on runway. The food served was not eatable.The staff wanted to charge for a glass of wine to accompany an eatable meal. The flight staff seemed lazy and Totally not organised.Toilets not cleaned. Not even checking safety of passengers and advising safety exit of plane in an emergency. The seating was incredibly uncomfortable for a 12.5 hour cross Atlantic flight. The wait for checked -in baggage on arrival was over 1 hour and 2 suitcases arrived damaged. We never wish to fly this terrible airline ever again.