Ukraine International review by Arthur 2017-06-26

This is a Soviet mentality company enjoying monopoly on certain routes and displaying unbelievable arrogance. I purchased a ticket online and they didn't send me a confirmation email. Nor did they informed that the ticket was in the category of no checked in luggage although the price was USD 300 for a two and half hour flight. They charged me additional USD 55 for one 7kg of luggage which had I been informed I could take to the cabin. I had liquids and could not do that. Moreover, my bag was damaged and the lock stolen. The ground service would not take a complaint. I appealed with their customer service, and a month later they informed that they were not responsible. Avoid these Soviet dinosaurs at all costs. Ukraine won't be European with this kind of service.