Passenger Review

Condor Flugdienst review by Ivan

3 / 10

09 August, 2023 by Ivan Doumenc

Premium Economy

I traveled from Canada to Europe to attend a parent funeral. My Condor flight got canceled due to a mechanical failure. That happens. However, everything that happened after was a nightmare and a disgrace. No one from Condor was available at the airport to help me rebook on an urgent basis. I was not able to speak to anyone. Condor staff just went AWOL. I ended up rebooking flights at my own expense using other companies so that I could make it on time to the funeral. When I called Condor after returning home to get a refund, Condor Customer service stone-walled me. They told me it would take 3 months (THREE MONTHS!!) for them to get back to me, and they refused to give me any status on my file. When I became insistent, the operator hung up on me mid sentence, not once, but twice. This means that hanging up on a customer is actually an acceptable policy with Condor Customer service. Do not use this company for any reason, even if they offer the cheapest fare. In case of a problem, they are organized to ensure that you will not see your money back.

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Condor Flugdienst

Condor Flugdienst

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

3

Meals and Beverages

n/a

Recommend Airline